Human Rights Organization for Venezuelawww.dvfn.no

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Providing support as Project Manager, and collaborating with an Interior Designer for particular projects. Co-founder of a consultant agency, Simihus.

As part of the NCO team, I was organizing and executing opening of new Centres in Norway (Oslo, Stavanger and Lysaker). Assisting the Project Manager and placing orders, coordinating correct configuration of internal systems, training the staff.Pinpoint the acquisition of 6 centres in Denmark, 7 in Austria, 1 in Ireland and supporting the acquisition of 19 centres in Netherlands.Headwords of this position and key responsibilities:- Keeping track on the project… Show more As part of the NCO team, I was organizing and executing opening of new Centres in Norway (Oslo, Stavanger and Lysaker). Assisting the Project Manager and placing orders, coordinating correct configuration of internal systems, training the staff.Pinpoint the acquisition of 6 centres in Denmark, 7 in Austria, 1 in Ireland and supporting the acquisition of 19 centres in Netherlands.Headwords of this position and key responsibilities:- Keeping track on the project planning- Scheduling and holding regular conference calls and meetings with the involved managers and skateholders- Providing training to the centre team on new systems and processes- Direct procurement of assets and the management of suppliers, fit-out; furniture and IT- Implementing and improving global standards- Assisting the Project Manager and the IT Manager in all tasks- Improving processes for better communication- Achieving 100 % readiness of each project by following deadlines- Implementing strategic Business Interior Design Show less

Based in Madrid, Prague and Oslo, I was working close with the European Operations Director to implement new processes, coordinate and implement quality standards. - Follow on Financial reports to track down margin and compliance improvement in partnership with Regional Ops Managers.- Managing EMEA internal processes- Implementation of new BusinessWorld memberships, products and telecom processes - Coordination of various IT projects (Implement new telecom system, rollout… Show more Based in Madrid, Prague and Oslo, I was working close with the European Operations Director to implement new processes, coordinate and implement quality standards. - Follow on Financial reports to track down margin and compliance improvement in partnership with Regional Ops Managers.- Managing EMEA internal processes- Implementation of new BusinessWorld memberships, products and telecom processes - Coordination of various IT projects (Implement new telecom system, rollout Office 305 across EMEA centres, renovate server room in all EU centres, NeoPost, new courier system DHL, TNT, implement new Ricoh and canon equipments and automated invoicing)- Legal coordination of EMEA countries centres' House Rules.- Internal audits.- Launch of SEPA Direct Debit process and Datacash in all Europe and assisting Asia PM. - Providing training about billing processes in Manila, Sep - Oct 2009- User of JIRA, Citrix software and SAP as ERP systems. Show less

Based 7 years in Paris and nearly 3 years in Dublin.Overall day-to-day management of a fully serviced business center. Manager of a team of 12 staff in a business center for 400 customers and 10 conference rooms.Responsible for: - Maintaining high customer satisfaction level and delivering 5 star customer service- Team management (recruitment, guidance, motivation, training, development)- Health & safety / crisis management - Office, meeting room and service… Show more Based 7 years in Paris and nearly 3 years in Dublin.Overall day-to-day management of a fully serviced business center. Manager of a team of 12 staff in a business center for 400 customers and 10 conference rooms.Responsible for: - Maintaining high customer satisfaction level and delivering 5 star customer service- Team management (recruitment, guidance, motivation, training, development)- Health & safety / crisis management - Office, meeting room and service solution sales and negotiations with new and existing clients- Customer Journey arrangements and meetings from client’s move in to move out- Budget and target management and P&L control- Centre reporting- Technical services (IT and Telecom management)- Monitoring invoicing- Managing billing and CRM systems- Facilities Management Show less

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all the internal policies.Also involved:- Customer Service- Handling complaints- Yield… Show more Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all the internal policies.Also involved:- Customer Service- Handling complaints- Yield Management- Reporting Show less

- Yield management- Liaising with central reservations to communicate new rate plans and promotions- Liaising with travel agents, the revenue manager and the rooms division manager- Assisting the sales team in setting their rates- Maintaining the in-house reservations systems- Forecasting revenue streams- directly involved with room sales-Team Management

Providing excellence Customer Service, assistance with secretarial and administrative tasks. Other responsibilities involved: • Financial Management • Telecommunications & IT • Business Development• Team Management• Training & Development