With over 17 years of experience in leading, developing, implementing, and managing projects and services in various sectors and countries. I hold an Executive MBA and a Master in Digital Marketing and E-Commerce from EAE Business School, and I have a background in Law and customer service. I’m green belt.My core competencies include project management, digital marketing, customer relationship management, and operational excellence. I have successfully deployed and managed the customer care center, the contact center services, and the remote diagnosis solutions services, enhancing customer satisfaction, retention, and loyalty. I have also contributed to the development and implementation of new business models and strategies leveraging my expertise in marketing and digital platforms. My mission is to deliver innovative and customer-centric solutions that create value and competitive advantage to be CEX and profit centers. I have also a wide experience in lead management and digital sales.