Carolina Castro Email and Phone Number

Responsabilidades:1. Planificación y Desarrollo de Diplomados.2. Coordinación Administrativa3. Apoyo Académico4. Evaluación y Mejora Continua5. Colaboración Interdepartamental.6. Cumplimiento Normativo

 Support to Key Clients of portfolio, in all the processes that involve the commercial relationship Follow the Profitability of the portfolio through Up Selling and Cross Selling Preparation and generation of periodic meetings, to maintain and strengthen business relationships Search and management of opportunities for improvement, in the optimization of customer operating processes, which will improve their experience with the company Guarantee the quality of the service through the complete knowledge of the specifications of the different products. Development of effective sales plan based on the needs of each client Achievement of established sales goals and objectivesAdvice to clients on the legal benefits of Nursery Advice to clients on food benefits and tax savings

Managed the registration process with Booking.com for new partners (properties).Provided commercial advice to improve the partner's experience, offering different strategic products.Collected data from Tableau to increase team efficiency.Made the comparison of reservations, cancellations, prices, products (YoY).Support to the Customer Service area managing high volumes of web reservations and the collection area in the collection of pending invoices.Scored highly on the performance measurement scale each quarter.Development of several work improvement projects related to improving productivity and time management at work.Development of various team motivation ideas.

Implemented FIFO inventory systemPlan the food design in order to create a perfect match between the dish’s aspect and itstasteMake sure the hygiene and food safety standards are met in all stages of food preparationOrder supplies to stock inventory appropriately

Responsible for purchase order entry in the system, placing orders with suppliers, and working with suppliers to ensure on-time receipts.Develop and implement effective sourcing strategies to ensure a continuous supply of quality, competitively priced goods and services.Maintain ongoing communications with suppliers

Responsible for coordination and mediation between trade management, customer operations and facilitating inter-area communication for better customer serviceCompiling sales reports, working with filing systems, answering correspondence and email of the corporate clients