Carolina Castro

Carolina Castro Email and Phone Number

Customer Service | Problem Solver | Results oriented @ Accenture
dublin, dublin, ireland
Carolina Castro's Location
Santa Ana, San Jose, Costa Rica, Costa Rica
About Carolina Castro

Software and hardware specialist and sales consultant, with over 12 years of experience working with clients across Latin and South America. Certified project manager with a successful record of IT product knowledge, solution and service offerings as well as competitor's offerings achieving to sell large, complex solutions. Excellent communicator, analytical, results oriented, versatile and able to adapt to changes and fast paced environments. Product knowledge of Cisco, Lenovo, HP, HPE, Dell and Microsoft

Carolina Castro's Current Company Details
Accenture

Accenture

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Customer Service | Problem Solver | Results oriented
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Carolina Castro Work Experience Details
  • Accenture
    Pcm - Partner Conection Manager At Microsoft
    Accenture Dec 2023 - Present
  • Accenture
    V-Pcm Partner Connection Manager - Regional At Microsoft
    Accenture Dec 2022 - Nov 2023
    Costa Rica
    • Met and exceeded targets for sales pipeline, receiving quarterly and monthly recognitions for achieving an average of 150% - 200% sales lead meet month to month sales quota, including number of closed customers.• I anticipate customer needs and match them with the right products and services.• Effectively own and drive customers to successful closure by positioning the value of Microsoft solutions for customers, engaging with both customers and partners.• I ensure customer and partner satisfaction with the sales process.• I constantly conduct Microsoft training and online research to stay aware of changes.• In the last period I was promoted to the V-PCM department. I Worked close together with Latam Partners Development. Own and deliver sales quota, including number of customers closed, revenue closed and Cloud sales, Anticipate customers’ needs and match them with appropriate products and services, Effectively own and drive customer opportunities until successful closing by positioning the value of the Microsoft Solutions to customers, engaging both with customers and partners, Guarantee customer and partner satisfaction with the sales process, Complete Microsoft trainings and on-line research in order stay abreast of any changes
  • Accenture
    Cisco Technical Business Development Representative
    Accenture Mar 2020 - Nov 2022
    • Managed inbound customer requests, assessed physical infrastructure and system requirements to deliver hardware and software competitive offerings and solutions.• Provided technical product overview and insights pertinent to customer need and usage scenarios, including product specifications, extended guarantee options, telephone and internet solutions.• Met and exceeded targets for sales pipeline, receiving quarterly and monthly recognitions for achieving an average of 120-200% sales lead creation in a continuous 24-month period. I obtained several recognitions from Cisco, always obtaining the first two places of the team.• Managed multiple systems such as Salesforce, Outreach and multiple Cisco products to provide effective customer solutions.• Continously following up with the second level specialists and customers to ensure the information is complete and correct and that the request is being handled appropriately by the specialist.• Prospecting potencial clients by actively working on my cold call list and the warm lead list and identifying the different customers needs.• Qualifying leads of potencial customers that needed support with their quotes and purchasing process.
  • Officer Distribuidora
    Lenovo Specialist - Brasil
    Officer Distribuidora Oct 2019 - Mar 2020
    São Paulo, São Paulo, Brasil
    • Acted as initial point of contact for Lenovo’s potential and existing distributers, lead the country sales strategy for Brazil, overcame objections and closed negotiations with large customers.• Educated clients and distributers in product knowledge to increase revenue and sales; planned and executed training program for distributors' sales department.• Conducted marketing and sales analysis and trends to identify market opportunities, potential customers and increase sales.
  • Tecnova Soluciones
    Senior It Solutions Advisor
    Tecnova Soluciones Sep 2017 - Sep 2019
    • Proposed integral solutions assessing customer needs and selecting the best offerings available in the hardware, software and services available.• Managed sales relationship with product distributors for HP Inc, HP Enterprise, Microsoft, ESET, Aruba, WatchGuard, VM Ware and Lenovo.• Handled project management part of IT solutions for the opening of GSK shared service center, designing the IT infrastructure solution for 3 new buildings occupied by over 500 employees. • Managed vendor relationships with public and private institutions, achieving negotiations and sales contracts of up to $800k.
  • Ingram Micro
    Regional Product Manager Lenovo
    Ingram Micro Jan 2016 - Oct 2016
    Costa Rica
    • Acted as initial point of contact for Lenovo’s potential and existing distributers, lead the country sales strategy for Latin America in over 10 countries, analyzing marketing and sales data trends to identify revenue opportunities. • Lead and closed negotiations of $1M with 1.5% revenue in sales with a government institution in Guatemala, $200K in Trump Hotels in Panama, and $10K with Fundacion Omar Dengo in Costa Rica.

Carolina Castro Education Details

Frequently Asked Questions about Carolina Castro

What company does Carolina Castro work for?

Carolina Castro works for Accenture

What is Carolina Castro's role at the current company?

Carolina Castro's current role is Customer Service | Problem Solver | Results oriented.

What schools did Carolina Castro attend?

Carolina Castro attended Universidad Politécnica Internacional Costa Rica, Centro De Estudios Brasileños, Wizard By Pearson, Universidad De Costa Rica.

Who are Carolina Castro's colleagues?

Carolina Castro's colleagues are Karin Betinger, Pmp, Kimberly Xia, Lionel Noronha, Vishesh Shah, Sandeep S, Divya Chittiprolu, Amol Shinde.

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