Carolina Rodriguez Email & Phone Number

- Managed a demanding workload with precision, consistently meeting tight deadlines.- Demonstrated proactive problem-solving skills by identifying and addressing operational bottlenecks within the property management department, which helped reduce tenant response time to requests. - Implemented a calendar management system for the property manager, assistant property manager and chief engineer, that resulted in a 30% reduction in scheduling conflicts, enabling seamless coordination of crucial meetings and events.

Bella Terra Mall- Coordinated Social Media campaigns in collaboration with influencers, which helped attract additional clients to targeted stores.- Worked with Social Media agencies to ensure that the planned content was aligned with the mall's overall strategy.- Planned and executed events and press releases.- Managed the mall's website.Borbon y Associados- Designed the brand image for this start-up Financial Management company, which attracted their target client and helped grow their book of business by 300% in three months. - Planned and implemented marketing mix activities following a brand development strategy, including promotional programs, and advertising activities.- Developed marketing research and identified new market opportunities. - Mapped competitive position, target consumers and prioritized customers’ needs, which helped to create programs to achieve sales and profit objectives.- Built a friendlier interface between customer and brand by designing catalogs, training courses and brochures that enhanced the sales representatives’ understanding of service features and helped them sell more effectively.Gamma Tours- Created digital platform exposure for a travel company, increasing their Instagram followers by 800 in two months.Other:- Managed the Social Media brand for a newly launched professional services business, including building their Social Media content strategy and designing the client's image.

New York, United States

- Built and continue to maintain a good rapport with Nursing Home staff for monthly updates.- Liaise with medical service providers to ensure our members receive the healthcare they need.- Created a team-building activity for our new remote working environment. - Optimized Excel-based activity-tracking worksheets.

New York, United States

- Frequently recognized by management and customers for providing excellent customer service and building a rapport with clients on every single call.- Selected to manage a special project which involved cross-functional collaboration with multiple areas, such as Legal, Finance, and Marketing. - Designed inventory reports and letter templates, which were approved by management and adopted as part of the workflow moving forward.- Trained other associates on the same project.

Oklahoma, United States

- Modernized the social media strategy for Army Community Services (ACS), including designing visual material and social media posts, which increased their audience engagement (95% increase in Facebook engagement and 84% increase in Facebook reach), as well as their event attendance.- Developed online campaigns, effectively increasing followers by 1,500+ and driving brand awareness.- Designed marketing and e-marketing materials on a range of projects for events, brochures, and advertisement, ensuring brand language uniformity.- Created a Social Media marketing strategy that resulted in a 5-star rating on the ACS Facebook Page and excellent customer reviews.

Santiago, Dominican Republic

- Developed and managed online marketing campaigns for the organization, effectively expanding audiences and increasing awareness of future projects.- Created the organization’s Instagram account, contributing to the goal of appealing to younger demographics, gaining 500 followers within one month.- Implemented and elaborated an online and viral marketing campaign called “Jugueteton”, which exceeded conversion and brand awareness goals by nearly 15%.- Elected by the national president of Activo 20-30 to contribute to the 2016 “Advertisingand Social Media Plan” campaign, which my team implemented using strategies to engage, cultivate and retain members.

Santiago, Dominican Republic

- Created a security report for the department to improve tracking of executive visitors.- Worked with the Communications Team to develop innovative ways to improve customer service.- Ensured availability of office supplies by implementing a new inventory-management system.- Reduced call-handling time by 3 minutes on average through implementing a speed call-forwarding method.

Certificate Program, Interior Design

Bachelor Of Arts - Ba, Marketing, Cum Laude

Activities and Societies: Marketing Students Association (ASEM - Asociación de Estudiantes de Mercadotecnia)Coursework included: Branding.