As a Copilot Technical Specialist, I work with Enterprise customers across different industries and I help them drive business transformation empowered by Microsoft AI technologies, targeting modernization of work, employee productivity and automation of business processes while maintaining compliance, privacy and data ownership. I lead technical discussions with customers by demonstrating and piloting Microsoft’s technologies (E.g.: Microsoft Copilot for M365, Microsoft Copilot Studio, Azure AI Studio and Microsoft Teams) to showcase best practices and capabilities that will be beneficial for the customer’s specific scenarios and use cases. I leverage my knowledge of customer context, solution and technical expertise and industry knowledge to align with customer’s strategy and help them decide their next steps on their Modern Work + AI technology journey.

As a Customer Success Manager, I enable customers to achieve their business outcomes, based on their investments in Microsoft technologies. Leveraging the knowledge of the M365 services, I lead business & technical conversations with customers to identify opportunities and remove critical blockers to the success of their technology projects.

Helping enterprise customers with their technical decisions to modernize work and achieve more with Microsoft technologies. Used knowledge of customer context, solution, portfolio expertise, and industry to identify solutions and lead technical discussions. Focused on Microsoft Teams, Power Platform and Frontline Workers.

Microsoft Aspire. As a customer engineer for Modern Work, my goal was to understand and analyze customers’ needs and propose strategies to guide them into cloud adoption, removing any technical blockers on the way. Through problem solving and customer centricity, my focus was to improve customer experience and build trust with our enterprise customers.

Responsible for the creation of Ifood's commercial strategy for capturing leads in deficit locations, by analyzing the competitors, Ifood's presence and creating action plans to increase market share. Proposed, projected and followed-up with KPIs in partnership with the data scientists’ teams and Inside Sales to stablish priorities and identify opportunities.

Marketing internship in a commercial area that leads the B2C sales chain and marketing strategies to generate demand through partners and retailers. Responsible for creating and maintaining weekly dashboards to track the seasonal trends, performance of the marketing campaigns and referral metrics.

Master's Intern. Responsible for an improvement project of a numerical model in vehicle dynamics by generating scripts, testing, and analyzing data. Simulation models reduce costs with physical essays and streamlines the validation processes of mechanical projects.

Research & Development project in the Materials department, with Pibic / CNPq scholarship.