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Carolina Gassi is listed as CX Specialist @ Nubank at Nubank, a company with 2936 employees, based in São Paulo, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Carolina Gassi.
Carolina Gassi previously worked as Customer Experience Specialist at Nubank and Customer Experience Supervisor at Nubank. Carolina Gassi holds Bacharelado Em Comunicação Social, Publicidade E Propaganda from Espm Escola Superior De Propaganda E Marketing.
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Carolina Gassi is a CX Specialist @ Nubank at Nubank. She is proficient in Inglês.
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São Paulo, Brasil
Research and Insights:(12/2022 - now)- Collaborate with UX Research and Customer Insights teams in the planning, execution and reporting of qualitative researches.- Management of an insights capture strategy within the CX structure to collaborate with product teams.Product and Process Management:(09/2021 - 11/2022)- Design the customer journey for new.
São Paulo, Brasil
Quality Assurance: (02/2021 - 08/2021) - Monitoring of QA metrics (CSAT, Quality Score)- Development of strategies for continuous improvement- Management of internal and BPO results regarding QA- Ensure we maintain the correct Tone of Voice in our communications to provide the best experience for our customers
Other employees you can reach at nubank.com. View company contacts for 2936 employees →
Gabrielle De Oliveira
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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CJ
Catalina Jiménez Varón
Colleague at Nubank
Medellín, Antioquia, Colombia, Colombia
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SR
Sheyla Ribeiro
Colleague at Nubank
São Paulo, Brazil, Brazil
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VF
Vinicius Farias
Colleague at Nubank
São Carlos, São Paulo, Brazil, Brazil
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AM
Antônio Muniz
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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CA
Camille Alves
Colleague at Nubank
São Paulo, Brazil, Brazil
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CC
Celeste Caserta
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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AR
Aura Renata Espíndola García
Colleague at Nubank
México, Mexico, Mexico
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VD
Vinicius De Sousa
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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BC
Bruna Cunha
Colleague at Nubank
Belo Horizonte, Minas Gerais, Brazil, Brazil
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Final Grade: 9.5 out of 10 Nominated for the Best Academic Project Award
Final Grade: 10 out of 10
Quick answers generated from the profile data available on this page.
Carolina Gassi works for Nubank.
Carolina Gassi is listed as CX Specialist @ Nubank at Nubank.
Carolina Gassi is based in São Paulo, Brazil, Brazil while working with Nubank.
Carolina Gassi has worked for Nubank and 99.
Carolina Gassi's colleagues at Nubank include Gabrielle De Oliveira, Catalina Jiménez Varón, Sheyla Ribeiro, Vinicius Farias, and Antônio Muniz.
You can use AeroLeads to view verified contact signals for Carolina Gassi at Nubank, including work email, phone, and LinkedIn data when available.
Carolina Gassi holds Bacharelado Em Comunicação Social, Publicidade E Propaganda from Espm Escola Superior De Propaganda E Marketing.
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