Carolina Gassi
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Carolina Gassi Email & Phone Number

CX Specialist @ Nubank at Nubank
Location: São Paulo, Brazil 4 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Nubank
Role
CX Specialist @ Nubank
Location
São Paulo, Brazil
Company size
2936 employees

Who is Carolina Gassi? Overview

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Quick answer

Carolina Gassi is listed as CX Specialist @ Nubank at Nubank, a with 2936 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Carolina Gassi.

Carolina Gassi previously worked as Customer Experience Specialist at Nubank and Customer Experience Supervisor at Nubank. Carolina Gassi holds Bacharelado Em Comunicação Social, Publicidade E Propaganda from Espm Escola Superior De Propaganda E Marketing.

Company email context

Email format at Nubank

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Nubank

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Profile bio

About Carolina Gassi

Carolina Gassi is a CX Specialist @ Nubank at Nubank. She is proficient in Inglês.

Current workplace

Carolina Gassi's current company

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Nubank
Nubank
CX Specialist @ Nubank
sao paulo, sao paulo, brazil
Website
nubank.com
Employees
2936
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4 roles

Carolina Gassi work experience

A career timeline built from the work history available for this profile.

Customer Experience Specialist

Current
Nubank

São Paulo, Brasil

Research and Insights:(12/2022 - now)- Collaborate with UX Research and Customer Insights teams in the planning, execution and reporting of qualitative researches.- Management of an insights capture strategy within the CX structure to collaborate with product teams.Product and Process Management:(09/2021 - 11/2022)- Design the customer journey for new products and be the point of contact between CX and product teams- Benchmark best market practices and main pain points to provide the best product experience to customers- Support and prepare the CX operation for product launches and monitors its metrics post-launch, developing continuous improvement strategies

Sep 2021 - Present

Customer Experience Supervisor

Nubank

São Paulo, Brasil

Quality Assurance: (02/2021 - 08/2021) - Monitoring of QA metrics (CSAT, Quality Score)- Development of strategies for continuous improvement- Management of internal and BPO results regarding QA- Ensure we maintain the correct Tone of Voice in our communications to provide the best experience for our customers

Sep 2019 - Aug 2021

Customer Experience Team Leader

99

São Paulo, Brasil

Dec 2017 - Sep 2019

Customer Experience Analyst

99

São Paulo, Brasil

Sep 2017 - Dec 2017
Team & coworkers

Colleagues at Nubank

Other employees you can reach at nubank.com. View company contacts for 2936 employees →

GP Giovanna Paiva Giovanna Paiva Colleague at NubankBarueri, São Paulo, Brazil View → LL Leandro Lima Sousa Leandro Lima Sousa Colleague at NubankSão Paulo, Brazil View → AM Admilson Marques Admilson Marques Colleague at NubankSão Paulo, Brazil View → AC Alan Camargo Alan Camargo Colleague at NubankSão Paulo, Brazil View → GM Gabriela Molinari Gabriela Molinari Colleague at NubankSão Paulo, Brazil View → AC Ane Carvalho Ane Carvalho Colleague at NubankSão Paulo, Brazil View → GM Gabriela Mazer Yamashita Gabriela Mazer Yamashita Colleague at NubankSão Paulo, Brazil View → CS Camila Soares Camila Soares Colleague at NubankSão Paulo, Brazil View → AR Andrea Reis Andrea Reis Colleague at NubankSão Paulo, Brazil View → DS Diego Souzas Diego Souzas Colleague at NubankSão Paulo, Brazil View →
2 education records

Carolina Gassi education

FAQ

Frequently asked questions about Carolina Gassi

Quick answers generated from the profile data available on this page.

What company does Carolina Gassi work for?

Carolina Gassi works for Nubank.

What is Carolina Gassi's role at Nubank?

Carolina Gassi is listed as CX Specialist @ Nubank at Nubank.

Where is Carolina Gassi based?

Carolina Gassi is based in São Paulo, Brazil while working with Nubank.

What companies has Carolina Gassi worked for?

Carolina Gassi has worked for Nubank and 99.

Who are Carolina Gassi's colleagues at Nubank?

Carolina Gassi's colleagues at Nubank include Giovanna Paiva, Leandro Lima Sousa, Admilson Marques, Alan Camargo, and Gabriela Molinari.

How can I contact Carolina Gassi?

You can use AeroLeads to view verified contact signals for Carolina Gassi at Nubank, including work email, phone, and LinkedIn data when available.

What schools did Carolina Gassi attend?

Carolina Gassi holds Bacharelado Em Comunicação Social, Publicidade E Propaganda from Espm Escola Superior De Propaganda E Marketing.

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