Carolina Gusman Email & Phone Number

Chula Vista, California, United States

Manage maintenance requests and establish the appropriate priority level, track assigned work orders to ensure all work gets completed in a timely manner, record progress of all work orders in a clear and concise manner, contact vendors for the status of assigned and scheduled work orders, notify management of all work order maintenance concerns, create.

San Diego County, California, United States

• Responsible for archiving dozens of boxes of in-house property management files into digital format in order to increase office space for future expansion.
• Worked in tandem with the office manager and CEO to develop a comprehensive action plan to configure more than 360 hours of company records.
• Created electronic files in the database labeling them appropriately so others within the company could quickly and efficiently find the records they needed.
• Regularly inspected the functionality of the scanner and the quality of the scan to ensure a high-resolution image for each document.
• Reported the progress of the project to management weekly through in-person meetings and email.
• Operated a Fujitsu ScanSnap iX500 Wireless Desktop document scanner.

San Diego, California, United States

• Efficiently assisted mid -to high-level management in the day-to-day office administration for San Diego’s largest media company.
• Provided administrative support to the publisher and editor which freed him up to facilitate and guide company operations and to ensure company goals were met.
• Customer care liaison between readers and the Readers Representative, responding appropriately to non-escalating issues and/or forwarding escalating issues, such as inaccuracies in news coverage as needed.
• Proposed a plan to improve customer care by establishing a “calling tree” to assist in routing incoming calls to appropriate departments and eliminating misrouted calls, dropped calls and hang-ups. Worked with the IT.
• Developed an Obit Task Force to streamline data entry and overtime cost of daily obituaries. As a result, guidelines were implemented saving $12,000 annually in overtime.
• Organized and maintained calendars for the Opinion department’s editorial board. Scheduled regular and special meetings of newsmakers, including candidate endorsement interviews for the 2000, 2004, 2008 and 2012.

Aba-Approved Paralegal Program - Aa Degree, Paralegal

Associate Of Arts And Sciences - Aas, Social Sciences