Carolina J Castillo-Neale Email & Phone Number

Irvine, Ca, Us

• As a consultant, I have developed and delivered various workshops: “Managing Conflict”, “Working Together”, “Creative Expressions”, “Art as a Tool to Self-Exploration” and others. • As an instructional designer I collaborated with a new homes sales consultant to design an interactive sales presentation.• Utilizing my creative and design skill I redesigned marketing materials for an executive recruiting firm.• Developed and delivered fun, engaging Girl Scout training programs and activities that included specific requirements to earn badges• Some clients included City of Burbank Parks & Recreation Department, California Park and Recreation Society, The Palms Spa, Los Angeles Unified School District, Psychotherapist, Nancy Jo Retting MFT, CAC.

- Recipient Above and Beyond Award 2019- Ongoing assessment of employees and managers performance gaps and procedures by utilizing metric reports and online observations. This has resulted in the creation of development tools, job aids, and facilitated process improvement incentives e.g. moving from Zoom to MS Teams online chats which improved employee communication and managerial support working from home. - In partnership with SME (Subject Matter Experts), developed, implemented, facilitated, a customized onboarding training program for 2 NEW medical device call centers, Johnson & Johnson and Advanced Sterilization Products. - March 2020, on the 3rd day of 5-week live instructor led call center training program, I immediately transformed it into a WFH (Work from Home) virtual training program for a newly acquired division, Advanced Sterilization Products. - Within 5 months (Dec 2017-April 2019) collaborated with Johnson & Johnson’s Medical Devices SME to develop, implement and facilitate customized 4-week onboarding training program for the Intake and Warranty Department call center.- In a 6-month period (Jan-June 2019), developed and launched a 12-month holistic cohort-based approach to leadership training. In May 2019 launched a new Leadership Development Program (LDP) incorporating Everything DiSC Management and in June 2019, launched the inaugural Solugenix Toastmasters Club (Charter # 7337912).- Spearheaded the development of 7 new MS SharePoint sites for various departments and specialized business functions. These sites provide an avenue for resources, knowledge sharing, education, peer to peer learning, and daily communication.- Developed a Transactional Quality Assurance program utilizing reports from the complaint and warranty data bases.

Long Beach, California , Us

• As a consultant, I collaborated with the Talent Management Director to redesign SCAN’s Management Leadership Program.• In 6 months designed, refined and piloted 4 management training workshops geared for new managers.• Customized a vendor based leadership program to create a SCAN specific leadership skills management training workshop geared for first time managers.• Facilitated management development workshops including Everything DiSC® Management for managers and directors.

Long Beach, California, Us

• A supportive consultative strategic partner for People Managers and HR Partners developed and/or facilitated training and provided development solutions. • In order to recommend the appropriate training and/or developmental solutions, utilized data collection, analyzed situations, and determined specific alignment with Molina’s organizational and/or performance goals.• Customized vendor based training programs, vitalLEARNING® and AchieveGlobal® to Molina Healthcare; materials included self-paced, instructor-led, and virtual-led programs; participant and facilitator guides, sustainment tools, and a training process for the HR Partners.• Facilitated over 2000 employees using Molina Healthcare’s customized vendor based training programs “Management Development Program” (vitalLEARNING®) and “Stellar Service the Molina Way” (AchieveGlobal®).• Collaborated with Program Manager in 18-month period to access, develop, facilitate, and evaluate the “Stellar Service the Molina Way” for team members and coaches; along with facilitated over 700 team members and 75 coaches.• Formalized, facilitated, and implemented the “New Leader Transition” program for newly hired Health Plan Presidents and Vice Presidents (new leader); in addition, conducted structured interviews with the new leader’s team, provided a confidential thematic analysis report, and recommended next steps for the new leader.• Partnered with various Molina team members and stakeholders to develop a new 3-day Molina new hire orientation on-boarding program called “New Employee Welcome Week” with the launch date September 19, 2011. In 19-month period developed, implemented, facilitated, evaluated, and created a facilitator’s guide.

Irvine, Ca, Us

• Managed and evaluated the training and performance development training programs for multiple locations including California, Arizona, Washington, and Colorado.• Created, managed and collaborated with subject matter experts in the development of training and courseware materials using the ADDIE Method of design for instructor-led and web-based programs: pre and post assessments, leader and participant guides, handouts and job aides and evaluations using Survey Monkey©.• As the project manager of several Leadership Training Conferences, collaborated with over 70 vendors to sponsor a no fee conference for over 700 associates. • Collaborated with the IT department, key managers and a new insurance vendor to implement rollout and training of a company-wide online insurance program.• Collaborated, designed and worked with subject matter experts, industry professionals and vendors to develop and coordinate employee training workshops and seminars.• Raised the levels of sales productivity by collaborating with third party mystery shop vendor companies to design targeted sales training workshops and one-on-one coaching programs.• Provided one-on-one coaching to the CEO, Vice Presidents and company subject matter experts on how to effectively engage associates when they are conducting their training workshops. • Partnered with industry professionals to develop and coordinate a series of free training seminars and workshops.• Developed and coordinated a series of no-cost “Lunch and Learn” programs and specialized Maintenance training programs utilizing company vendors. • Performed one-on-one coaching and development for associates experiencing low sales performance.

• Developed and implemented a specialized training program for job seekers at Vocational Schools and One-Stop Career Assessment Centers in Southern California.• Designed training workshops utilizing the Harrison InnerView Job Suitability Profiling Assessment and the Harrison InnerView Career Assessment. • Conference Speaker; CalWORKS 2000 and Journey to Performance Excellence 2001.• Assisted in the design, development, and training of a behavioral based interview program, "Interview for Success Train the Trainer".

Ba, Parks, Recreation And Leisure Studies

Certification, Ace - Adobe Certified Expert