Asset based Logistics Company; moves specialized freight throughout the US and internationally. - Generate new business through direct and indirect marketing channels and retain existing customer base by providing exceptional customer service. - Develop hiring methods, training materials, and implement electronic technology to comply with industry regulations resulting in a 60% improvement to the company’s safety score within one year. - Negotiate Contracts and oversee budgets; secured loan for business equipment with a lower interest rate saving the company $50,000. - Apply for and retain all business licenses, permits, bonds, and create the necessary filings both at a state and federal level. Coordinate with different government agencies to ensure continued compliance.

International Freight Forwarder and NVOCC specializing in exports and International Relocations, servicing mainly LATAM expat communities. - Developed the business from a 1 office 4-person operation to an industry leader within its segment, with over 100 employees in 9 offices and 5 different states. - Hired, trained and managed a team of logistics professionals and customer service reps that were responsible for all steps of the supply chain. - Resolved customer service or sales issues that were escalated to management; represented the company in all customer disputes and legal proceedings. - Conducted short term and long term financial planning; updated salaries, commissions, and bonuses of sales and supporting personnel according to changes in the industry and in our price models.

Outbound Sales and Customer Service. Required to meet daily calling quotas and monthly target sales.