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Lidya Charolina is listed as Customer Success & Customer Onboarding Manager | 6+ Years Driving Client Satisfaction & Technical Solutions in APAC at F5, a company with 5379 employees, based in Jakarta Metropolitan Area, Indonesia, Indonesia. AeroLeads shows a matched LinkedIn profile for Lidya Charolina.
Lidya Charolina previously worked as Customer Success Manager at F5 and Customer Onboarding Manager, APAC at Insider.. Lidya Charolina holds Bachelor'S Degree, Communicaton Science, 3.72 from Universitas Brawijaya.
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Highly motivated and results-oriented Customer Success professional with 6 years of experience in onboarding, supporting, nurturing customer relationships & successful renewal at Insider, a SaaS company focused on customer data platform and marketing technology. Proven ability to drive customer satisfaction, engagement, and retention by providing proactive guidance, resolving issues, and advocating for customer needs. In the last 3 quarters, I achieved 100% KPI attainment and zero churned rates from my onboarded customers in the last 3 quarters of 2024. Customers reported high satisfaction with the onboarding process (NPS). I was rewarded as Shareowner with the criteria top performer employee, and top contributor to Insider APAC region.Technical Expertise:Deep understanding of MarTech platforms (e.g., marketing automation, CRM, analytics, CDP)Familiarity with SDK applications, data map events, and attributes.Proficiency in data integration and APIsAbility to troubleshoot technical issues and provide solutions.Customer Success/Account Management:Building and maintaining strong client relationshipsProactive identification and resolution of client concernsOnboarding and training clients on MarTech platformsDeveloping and implementing success plans for clientsMonitoring and analyzing client usage data to identify areas for improvementProject Management:Defining project scope and objectivesCreating and managing project timelines and agreeing on success criteriaCoordinating resources and stakeholdersEnsuring timely project delivery and within scopeFamiliar Tools:Gainsight (customer360 HealthCheck), Salesforce (Implementation Feature Usage)Jira KanbanSlackPostman Collection (craft payload, test, and overall rest APIs).
Listed skills include Leadership, Photoshop, Management, Microsoft Office, and 12 others.
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Indonesia
As a Customer Success Manager at F5, my days are filled with engaging with customers to ensure they're maximizing the value of their F5 solutions. This includes:- Conducting onboarding sessions and providing technical guidance- Proactively identifying and addressing potential challenges- Building strong relationships with key stakeholders- Collaborating.
Jakarta Metropolitan Area
Onboarded Customer From Multiple Vericals, Enterprise to Long-tail:- Australia: Laser Clinics Group, PHE International, JB HIFI, Reflections Holidays Park.- Indonesia: Telkomsel, Garuda Indonesia, Citilink, Mapclub, Sociolla, IKEA Indonesia.- Singapore: Scoot Airlines, Loreal Group.Responsibilities:- Review new customer profiles and assess integration.
Jakarta, Jakarta, Indonesia
Shareholder of Insider, a Sequoia-backed B2B SaaS company, announced “Cool Vendor” by Gartner in 2019. Insider is an AI-powered multi-channel experience management platform that helps digital marketers drive growth across the funnel, holding voting interest for critical business decisions. As a partner, I share Insider’s ethos and vision, and actively.
Jabodetabek, Indonesia
- Proven track record of 4 years in customer success within the MarTech industry, unlocking business growth by aligning technology solutions with strategic objectives.- Daily supporting, weekly check-in, and quarterly evaluating business review to ensure we’re aligned, we heard them, we’re in the same boat, and they feel the value more than they pay the.
Malang Dan Sekitarnya, Jawa Timur, Indonesia
- Plan & execute partnership & offline activities to drive them as loyal contributor for Travelingyuk.com- Achieved with 17 offline activities that run in 9 Indonesian cities with 1 national online campaign to support charity in Lombok earthquake.- Contribute more 1700 as Travelingyuk contributor and 1318 travelers joined activities.---Travelingyuk.com is.
Malang Dan Sekitarnya, Jawa Timur, Indonesia
- Organizing Gapura Digital Classes, manage traininers & participants in once, collaborate with SME communities.- Within 6 months, made 31 classes with a total of 4,136 participants. More info: g.co/gapuradigital----Gapura Digital is a program that supports Indonesian Small and Medium Enterprises to advance business through digital. There is a complete set.
Malang Dan Sekitarnya, Jawa Timur, Indonesia
Collaborate with KIBAR, onboard 1000startupdigital.id program in Malang. Pioneers, project management as well as media relations for startup movement. Visit communities, universities & lead roadshows. Understanding startup camp process from scratch. Ignition, Networking, Workshop, Hacksprint, Bootcamp & Incubation.Launch “Bedah Kantor” for Ngalup.co launch.
Jabodetabek, Indonesia
- Day to day media monitoring.- Highly participate to join Tokopedia's event as LO of Tokopedia Pingpong Club, secondary PIC for Tokopedia Kurban, MC of Tech a Break.- Supporting event team for daily basis to pitch event concept & surveys.---Tokopedia.com is one of the online shopping centers in Indonesia that carries the business marketplace model and.
Malang
AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on.
Malang Dan Sekitarnya, Jawa Timur, Indonesia
AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on.
Malang Dan Sekitarnya, Jawa Timur, Indonesia
HYPE Event Organizer is an organization formed by college assignments and responsible for making food festival activities in Malang that consisting of 24 members. As President Event of of Backpacker Street Food Festival 2016, here's the following work I do:1. Lead team which consist 24 member2. Help them to prepare the food festival within 3 months3..
Malang Dan Sekitarnya, Jawa Timur, Indonesia
AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on.
Other employees you can reach at f5rock.com. View company contacts for 5379 employees →
Raelynn Elisa
Colleague at F5
United States, United States
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Tamar Weinberg
Colleague at F5
Israel, Israel
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Shaun Gomez
Colleague at F5
Coeur d'Alene, Idaho, United States, United States
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Gloria Gomez
Colleague at F5
Toronto, Ontario, Canada, Canada
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DK
Darlene Kraft
Colleague at F5
Seattle, Washington, United States, United States
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EO
Eliana Ortiz
Colleague at F5
United Kingdom, United Kingdom
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DH
Darlene Henderson
Colleague at F5
Seattle, Washington, United States, United States
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Guillermo G.
Colleague at F5
Langley, Washington, United States, United States
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OH
Ornel Herico
Colleague at F5
Antipolo, Calabarzon, Philippines, Philippines
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DC
Devin Christianson
Colleague at F5
Old Town, Maine, United States, United States
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Quick answers generated from the profile data available on this page.
Lidya Charolina works for F5.
Lidya Charolina is listed as Customer Success & Customer Onboarding Manager | 6+ Years Driving Client Satisfaction & Technical Solutions in APAC at F5.
Lidya Charolina is based in Jakarta Metropolitan Area, Indonesia, Indonesia while working with F5.
Lidya Charolina has worked for F5, Insider., Pt Traveling Media Network, Kibar, and Beon Intermedia.
Lidya Charolina's colleagues at F5 include Raelynn Elisa, Tamar Weinberg, Shaun Gomez, Gloria Gomez, and Darlene Kraft.
You can use AeroLeads to view verified contact signals for Lidya Charolina at F5, including work email, phone, and LinkedIn data when available.
Lidya Charolina holds Bachelor'S Degree, Communicaton Science, 3.72 from Universitas Brawijaya.
Lidya Charolina is listed with skills including Leadership, Photoshop, Management, Microsoft Office, Microsoft Word, Project Management, Seo Copywriting, and Powerpoint.
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