Lidya Charolina Email & Phone Number

Indonesia

As a Customer Success Manager at F5, my days are filled with engaging with customers to ensure they're maximizing the value of their F5 solutions. This includes:- Conducting onboarding sessions and providing technical guidance- Proactively identifying and addressing potential challenges- Building strong relationships with key stakeholders- Collaborating with internal teams to advocate for customer needs- Monitoring customer health and identifying opportunities for expansion- Developing and implementing success plans tailored to customer needs- Staying up-to-date on the latest F5 products and features- Contributing to the development of best practices for customer success

Jakarta Metropolitan Area

Onboarded Customer From Multiple Vericals, Enterprise to Long-tail:- Australia: Laser Clinics Group, PHE International, JB HIFI, Reflections Holidays Park.- Indonesia: Telkomsel, Garuda Indonesia, Citilink, Mapclub, Sociolla, IKEA Indonesia.- Singapore: Scoot Airlines, Loreal Group.Responsibilities:- Review new customer profiles and assess integration requirements.- Conduct kickoff calls to understand specific needs and objectives.- Create a customized integration plan for each client.- Collaborate with the tech team to ensure smooth data integration.- Provide hands-on support for messaging channel integration. Coordinate website, app, and external platform data integration efforts.- I'd like for you to conduct regular check-ins to address concerns and provide updates.- Could you offer training sessions to enhance client understanding of the integration process?- Troubleshoot and resolve any issues, be present, and be there for them even tho we could not control or own to resolve the issue.- Customer-Centric Specialty: No confluence written / internal docs written on how to make your customer love you. Hence, I do extra to manifest relationships with customers. At the level of even tho they churned, I did not support them, they still invited me to their wedding/informed me of their important event which I could participate in and celebrate together.

Jakarta, Jakarta, Indonesia

Shareholder of Insider, a Sequoia-backed B2B SaaS company, announced “Cool Vendor” by Gartner in 2019. Insider is an AI-powered multi-channel experience management platform that helps digital marketers drive growth across the funnel, holding voting interest for critical business decisions. As a partner, I share Insider’s ethos and vision, and actively participate in its long-term mission, helping the company scale its business plan and culture.

Jabodetabek , Indonesia

- Proven track record of 4 years in customer success within the MarTech industry, unlocking business growth by aligning technology solutions with strategic objectives.- Daily supporting, weekly check-in, and quarterly evaluating business review to ensure we’re aligned, we heard them, we’re in the same boat, and they feel the value more than they pay the tools.- Expertise in understanding client needs, identifying pain points, and translating them into actionable technical roadmaps. Skilled at fostering strong client relationships, driving adoption of MarTech platforms, and ensuring ongoing satisfaction to maximize value.- Performing zero-churned in the last 3 years before moving to another role.- Supporting multiple study cases on G2 and Gartner with the Marketing Team.

Malang Dan Sekitarnya, Jawa Timur, Indonesia

- Plan & execute partnership & offline activities to drive them as loyal contributor for Travelingyuk.com- Achieved with 17 offline activities that run in 9 Indonesian cities with 1 national online campaign to support charity in Lombok earthquake.- Contribute more 1700 as Travelingyuk contributor and 1318 travelers joined activities.---Travelingyuk.com is an online travel media in Indonesia that presents tourism and cultural information as a traveler's reference before traveling. Travelingyuk.com has more than 1700+ contributors from Indonesia who share their traveling stories. As an information media, Travelingyuk.com also holds events with Travelingyuk Community in 9 cities in Indonesia to introduce local tourism.

Malang Dan Sekitarnya, Jawa Timur, Indonesia

- Organizing Gapura Digital Classes, manage traininers & participants in once, collaborate with SME communities.- Within 6 months, made 31 classes with a total of 4,136 participants. More info: g.co/gapuradigital----Gapura Digital is a program that supports Indonesian Small and Medium Enterprises to advance business through digital. There is a complete set of topics ranging from digital trends, building business portals to SEO / SEM. Gapura Difgital program runs in 10 cities in Indonesia.

Malang Dan Sekitarnya, Jawa Timur, Indonesia

Collaborate with KIBAR, onboard 1000startupdigital.id program in Malang. Pioneers, project management as well as media relations for startup movement. Visit communities, universities & lead roadshows. Understanding startup camp process from scratch. Ignition, Networking, Workshop, Hacksprint, Bootcamp & Incubation.Launch “Bedah Kantor” for Ngalup.co launch at Feb 2017, posted with 2 print medias & 5 online medias.---Beon Intermedia is hosting company that has been established for 8 years and serves more than 7000 Indonesian hosting customers

Jabodetabek , Indonesia

- Day to day media monitoring.- Highly participate to join Tokopedia's event as LO of Tokopedia Pingpong Club, secondary PIC for Tokopedia Kurban, MC of Tech a Break.- Supporting event team for daily basis to pitch event concept & surveys.---Tokopedia.com is one of the online shopping centers in Indonesia that carries the business marketplace model and considered a unicorn company, and is one of Indonesia’s biggest online marketplaces.

Malang

AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on society. The AIESEC network includes approximately 27,000 members in 127 countries.As Internship Manager (Global Talent Program), here's the following work I do:1. Promote Global Talent as internship-abroad product to youths in Malang2. Understand youth's behavior in Malang and used it as content promotion tools3. Doing market research by spread online questionaire & dept interview to youths in Malang4. Activate "head hunting" strategy to push marketing, promote this program by class to class, held Info Session roadshow to faculties & held big event "International Career Day"5. Knowing the recruitment/selection process such as scanning CVs, interview participants, & mentoring them to prepare the internship program.

Malang Dan Sekitarnya, Jawa Timur, Indonesia

AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on society. The AIESEC network includes approximately 27,000 members in 127 countries.I was responsible as President Event of International Career Day. This event held to support AIESEC Brawijaya get participant join the internship abroad program.The following work I do:1. Lead team which consist 6 member2. Held seminar event within 3 months3. Looking for event partner in Malang as event support and media partner4. Contact & dealing with speaker, those people are:- CEO of Agate Studio, Arief Widhiyasa- CEO & Founder of Kampus Update, Aditya Nugroho- CEO of Riliv.co, Audrey Maximillian- Head Strategy of Qerja.com, Budi Handoko- Corporate Manager of Wismilak Group, Bayu Wicaksono- Miss Earth Indonesia Water 2015, Fidelia Cordella- National Director AIESEC Indonesia, Christopher GaryAchievements:1. For one day events, full house with 125 attendancesThis event was held in Widyaloka Auditorium, University of Brawijaya, on April 16, 2016.

Malang Dan Sekitarnya, Jawa Timur, Indonesia

HYPE Event Organizer is an organization formed by college assignments and responsible for making food festival activities in Malang that consisting of 24 members. As President Event of of Backpacker Street Food Festival 2016, here's the following work I do:1. Lead team which consist 24 member2. Help them to prepare the food festival within 3 months3. Looking for event partner from Malang to Surabaya, deal & negotiate with vendors, offering partnership to tenants, and partnership with many media partner (online, print, & radio)4. Activate creative & unique content promotions through social media such as LINE & Instagram.Achievements:1. For one day events, full house with 1300 above attendances2. The content promotions viral in Malang, some media partner appreciate for it.3. Full tenant with 44 food tenants, most of them sold out as the result.4. Supported by well-brand company with financial support. And many support from government, local/national company, that's because of team's spirit (fund rise by selling cake & coffee everyday, spread proposal to many companies & words of mouths).

Malang Dan Sekitarnya, Jawa Timur, Indonesia

AIESEC is the world's largest non-profit youth-run organization. It is an international non-governmental not-for-profit organization that provides young people with leadership development, cross-cultural global internships, and volunteer exchange experiences across the globe. The organization focuses on empowering young people to make a positive impact on society. The AIESEC network includes approximately 27,000 members in 127 countries.The following work I do as President Event of Women In Business 2015:1. Lead team which consist 6 member2. Held seminar event within 3 months3. Dealing with event sponsorship in financial, products, accomodation, & media partner4. Promote the event in Car Free Day, spread the flyers & roadshows in some of radio in Malang5. Directly contact the speaker, those people are:- Anindya Kusuma Putri (Miss Universe Indonesia 2015)- Diajeng Lestari (CEO HijUp.com)- Hanifa Ambadar (CEO femaledaily.com)Achievement:1. Over 200 attendances2. Got supported by reputable companies3. Got "Best Event of The Year" in AIESEC Brawijaya 1516