• Lead Customer and Partner engagement strategy, process, and execution for Tyler Bryson, Microsoft Corporate Vice President of Federal, Health, and Public Sector Industries business in the U.S. Market.

• Lead Customer and Partner engagement strategy, process, and execution for Tyler Bryson, Microsoft Corporate Vice President of Health and Public Sector Industries business in the U.S. Market.• Executing strategic initiatives, managing executive relationships, advocating cross-group projects to develop scalable solutions, and providing guidance with significant bet investments.

• Led Partner and field engagement strategy, process, and execution for Tyler Bryson, Microsoft Corporate Vice President of Global Partner Solutions, U.S. Market Customers and Partners.

• Managed Microsoft‘s Enterprise relationships and helped customers digitally transform.• Motivated customers to achieve more by using Microsoft's platform to find creative solutions to business problems, developing breakthrough ideas, and staying connected to what's most important to them. Provided a "OneMicrosoft"​ solution aligned to customer's business strategy supported by an extensive technical and consulting team. Client verticals included retail, global manufacturing, utilities, and professional services.• Award: FY21 US Hero Award

• As part of a company-wide safetynet for volatile issues, facilitated dispute resolution with major clients. Prevented loss of multiple cloud migration deals totaling over $100 million, due to ability to re-negotiate expectations and reset timelines. Successfully resolved customer and partner issues, preventing litigation and driving relationship growth. Positively settled cases worldwide and fostered lucrative deals through listening and collaboration.• Spearheaded collaboration between sales and advocacy teams, sharing relevant business insights and best practices. Designed a framework in the Times Square office to work with account teams to identify account opportunities and set strategies for creating and driving sales cycles. Brought together disparate internal groups to understand process gaps, investigate support challenges, and negotiated resolution. Through these efforts, raising client satisfaction and retention by receiving and effectively managing complex, mission-critical, or politically sensitive customer escalations from various areas within Microsoft.• Mentored engineering and sales teams to help understand and leverage their strengths, provide support, and define roles and responsibilities to drive positive impact for Microsoft. • Awards: Recipient of Microsoft's Circle of Excellence US Employee Subsidiary of the Year Award for 2016 and One Services Peak Performer Team Award for 2017.

• Created and taught course in the Conflict Resolution Studies Concentration, “Mediating Across Professions”. Class is structured around speakers from different professions and how the Alternative Dispute Resolution skillset is transferable amongst many careers.

• Worked with clients, American Express, Discover, and First National Bank of Omaha, in commercial litigation. Negotiated and facilitated dialogue. Recognized by clients for excellence in customer care and compliance.

• Graduated with a Certificate in Alternative Dispute Resolution, and concentrations in Litigation and Family/Matrimonial Law.

• Facilitating and participating in Mediations in Small Claims Court. Conducting preliminary intake for prospective clients. Edited Mediation Settlement Packet for Mediation Settlement Day 2011.