Carolina Ramón Email & Phone Number

Barcelona, Cataluña, España

Daily management of a 200 online product portfolio of trip packages to 16 destinations in Africa: Egypt, Morocco, Tunisia, Kenya, Tanzania, Uganda, Ethiopia, South Africa, Zimbabwe, Botswana, Namibia, Mozambique, Senegal, Cape Verd, Mauritius & Seychelles.Online product setup, configuration and manteinance supervising copy and design teams.Detection and correction of product flaws in coordination with local partners and in relation to customer satisfaction metrics. Improvement of products based on NPS scores, direct reviews and quality feedback.Daily coordination with partners and in-site product buyers to launch new products or to optimize existing ones before marketing campaigns.Management of supplying contracts.Departmental coordination with Sales and Customer service team to guarantee correct understanding and training of the African product portfolio.

Barcelona, Cataluña, España

Pre-planning of projects until the content loading phase. Loading these, check web quality parameters and corporate standards. Management of incidents that may have arisen during the loading of the web. Project delivery, giving training of the own content management system and post-delivery monitoring of the project.Support and communication with Consulting department. Contribution of new methodologies and ideas for the department. Writing reports and web analysis.

Barcelona Area, Spain

Manage the daily tours and activities (operations department). Ensure the smooth running of the Tours' Start Point. Assist with the company's Social Media Management (MKT department). Assist with the company's Partner Relations and Memberships (business development). Conduct and analyze market research, looking to give accurate conclusions and actionable recommendations

Barcelona Area, Spain

Ticket sale, customer service, problem-solving, scorting guests to the interesting places inside the monument and answering doubts.

Barcelona Area, Spain

Call center, generate new database, quality review of web content, mail management with the customer and the department

Barcelona Area, Spain

Negotiating with suppliers and customers. Supervision, coordination and logistics, prospecting and identification of spaces and venues, realization of content and descriptions of events and tourist visits.

Master Of Business Administration - Mba, Dirección De Empresas Turísticas - Marketing Digital

Tourism & Hospitality Management, Tourism And Travel Services Management

Management Et Ingénierie Des Évènements, Tourism And Travel Services Management

Activities and Societies: Erasmus exchange in the city of Chambéry, France for 1 semester, studying the 1st year of the Master in Event.