- After successfully completing 30 hour intensive training, provided short term crisis support to help bring texters from a hot moment to a more cool and calm state- Assessed every texter’s risk of harming themselves or others- Used skills such as active listening, rapport building, collaborative problem solving, and psycho-education to connect with texters and help them identify a path forward

- Supported unaccompanied refugee minors to become self-sufficient and independent- Caregiver (Bezugsbetreuer) for four boys from Afghanistan- Communicated with the youth welfare office (Jugendamt) regarding the concerns of these boys- Provided official reports on the development of these boys to the youth welfare office (Jugendamt)- Accompanied the boys in the home to important appointments with government agencies, schools, and doctors

- Provided mental health services to patients of the Department of Adult Outpatient Psychiatryserving the populations of Malden, Chelsea, Revere, Everett, Winthrop (MCREW)- Connected patients to resources in and outside of CHA when appropriate- Coordinated with other treatment providers to ensure the best possible patient care- Documented patient encounters in EPIC- Attended and contributed to team meetings of the MCREW Adult Outpatient PsychiatryDepartment- Participated in educational seminars discussing cases and theoretical approaches, includingpresenting cases for discussion

- Provided outreach to students on Leave of Absence from Simmons University to assesstheir mental status and identify ways to maintain connection to the Simmons Community- Provided support to a diverse group of undergraduate students around challenging academicissues and psychosocial stressors- Attended Campus Assessment, Response, and Evaluation (CARE) meetings to collaboratewith other departments around coordinating care and planning for students with complexissues- Developed improvement plans for communications between the Student Affairs office andother offices and departments across campus around complex student concerns- Provided data and visualizations to illustrate patterns in reasons for students taking a leaveof absence to facilitate discussions about possible interventions and improvements

- Led discussion sections for introductory level courses- Held office hours to provide one-on-one help to students- Graded assignments, quizzes and exams.

- Supported development of text analytics within the German-speaking world- Developed tailored text analytics solution for a government organization to automate complaintanalysis and provide targeted recommendations- Enhanced text mining interface for medical equipment error report analysis- Customized sentiment analysis solution for major insurance provider

- Supported development of software solutions for a multinational bank- Planned and developed risk assessment solutions in accordance with new government regulations- Led data collection and transformation project for crucial risk assessment requirements

- Developed software for pre-paid and credit card transaction processing- Developed Python scripts for file processing- Led C and PL/SQL projects, ensuring effective cross-team communication and timely completionProgramming Languages: C, PL/SQL (Oracle 10g), SQL, Python