Carolina Carrillo Email & Phone Number

Prospect Heights Illinois

• Work with patrons and co-workers in a professional, and service oriented manner• Report concerns, needs, or difficulties to the Head of Circulation Services• Communicate with patrons in both English and Spanish• Operate and balance cash register, answer and transfer phone calls as needed• Register and renew library cards• Sort bins from Van deliveries and prepare items for pickup• Assist patrons with Express Checkout as well as any other new technologies

Rockford, Illinois Area

• Supervisory responsibility over evening/Saturday staff: responsible to oversee subordinate employees engaged in Circulation Services activities.• Interview, hire, schedule, review work, assist, develop, counsel, evaluate, discipline and enforce library rules and policies.

• Assist individuals of all ages to find information and locate materials• Register patrons for library cards and maintain accurate patron and item records in the library’s database• Plan and execute programs for age appropriate programs

• Accumulated 500 hours of observation, interaction, and hands on experience with patrol and investigations/tactical unit• Assisted police officers with my language skills • Adapted to working all 8 hour shifts—morning, afternoon, and midnight• Attended many autopsies at the Cook County Medical Examiner’s Office• Volunteered for the annual ILEETA conference—International Law Enforcement Educators and Trainers Association• Attended a class on ‘Taser X26/X26P Use of Force and Policy Training’• Acted as a role player for the Northern Illinois Police Alarm System Emergency Response Team and the department’s Narcotics Warrant Service Entry Team• Observed School Resource Officer and Evidence Technician with their daily tasks• Attained knowledge on DUI arrests, traffic/misdemeanor arrests, and arrest warrants • Gained insight on the process for DOAs—Dead On Arrival • Became familiar with the LEADS and ICLEAR software• Participated in the department’s monthly DDACT—Data-Driven Approaches to Crime and Traffic

Prospect Heights Illinois

• Shelved, straightened, and shifted library materials as needed• Worked independently by performing duties as assigned• Communicated with patrons in both English and Spanish