Caroline Ackad Email & Phone Number

• Execution of internal projects• Training and development• Testing and quality assurance• License management• Operational support• Continuous improvement

• Ensuring the progression of the mandates while respecting timelines and budget.• Implementing, preparing, and conducting meetings.• Assuming a role of facilitator that favours communication, learning, and collaboration.• Maintaining an up-to-date project dashboard that’s accessible both internally and for clients.• Proactively identifying and analyzing risks and leading the team to identify solutions.• Issuing detailed follow-ups and building mid and long-term forecasts based on the velocity of the team.• Contributing to the continued improvement of processes and mobilizing teams to optimize deliverables and project quality.• Communicating and promoting the sharing of successes and issues identified by the team.• Ensuring the quality of deliverables and achievement of clients’ objectives.

Montreal, Canada Area

• Understand and evaluate the operating process using analysis and interpretation of complex data, including performance indicators• Create and develop business processes • Provide input and recommendations to management relating to improved business processes • Plan, develop and deliver all aspects of change management for new processes through coaching and training sessions and other related activities• Represent the Field in business change initiatives• Interact and partner with a variety of project teams to ensure process implementation success• Data analysis

• Management of deployments throughout Canada• Organization and execution of pilots prior to deployment• Provide instructions to departments respective to each project • Creation of schedule • Capture expected and actual costs (customer billing and service partner expenses)• Hold conference calls and meetings with project stakeholders and clients• Effectively manage project resources to complete the project within the timeline• Effectively identify, evaluate and manage risks • Ensure that contractual terms and obligations are respected throughout the process• Inventory reconciliation • Document project outcomes for the managing business units• Ensure client satisfaction • Successfully deliver project

• Executive Assistant• In charge of commercial and residential projects• Give training to the Design Consultants/Sellers on all of Latitude Nord’s softwares.• Provide and update all the tools (software, samples, catalogs, price lists)• Maintain professional relationships between LN and the 45 manufacturers• Supervise the Design Consultants/Sellers punctuality and absenteeism • Update the inventory system• Prepare quotations, proposals and official documents such as orders and contracts• Follow up throughout the order process, delivery and installation of each project• Provide information and images to journalists and editors of magazine articles for advertising purposes

• Dispatch technicians across Canada to complete service and installation calls• Open and close service calls for many different merchants• Make part orders while keeping track of the inventory in warehouses.• Active and deactivate debit and credit machines across Canada• Acted as a Supervisor of the call center on occasions • Manage special projects for the company

• Prevent store losses caused by fraud, external and internal theft• Proceed with the arrest of thieves• Ensure safety of customers and of employees

Paris Area, France

● Inform visitors of events and activites● Ensure safety during theatres, shows and parades● Control the movements of crowds at parades and special events

Bachelor Of Commerce (B.Com.), Business Administration And Management, General

Bachelor of Commerce - Concentration: Management

Education record