Caroline Barnes Email and Phone Number

Project OfficerAll aspects of assisting the National Partner Performance Team with various projectsAssisting with HR and Recruitment process and reportingVarious administration tasks for national projects – utilising Excel, Visio and in-house staff management programsEvent management – assisting with all aspects of organising a national forum of 100+ attendeedMeeting management and workflowAssisting senior staff with reporting and tasksFinancial management - management of contractor invoices and accrualsTeam Leader:Senior Business Support OfficerManaging team of Business Support Officers ensuring portfolio and business needs are metWorking in various portfolios attending to participant’s needs, processing of new NDIS plans, phone attending, assisting with escalations and complaintsManaging workloads and rosters on a weekly basisMonitoring and checking of timesheets and leave calendarUse of CRM platform – ensuring accuracy of data and maintenance of participant recordsCompleted various training specific to the Disability sectorAssisting and supporting Service Delivery team to achieve outcomes

Management of over 700 International Agent offices including – drawing up of new and renewal agreements and lettersMaintenance of CRM database – regular updating and auditing to ensure compliance (ensuring all offices are listed on the main website), set up of payment codes ensuring contract dates and commission rates are correct for each agent, updating contact information and branch details on a consistent basisLiaison with Agents to set up Partner Portal logins and troubleshootingSet up projects – introduction of new standard documents for Agent applications, drafting of Agent Portal (in progress), setting up new marketing database for Agent communications (in progress) and drafting Agent manualLiaison with International Agents on a day to day basis ensuring their needs are met and that they have support to lodge applicationsAssisting International Regional Managers with new and renewal paperwork for submissionRegular communication with Associate Director International in regards to improving processes and continual improvement in all aspects of Agent service to ensure all needs are met in a timely manner

Completed twelve month maternity leave cover Supporting the Office of Future Students and Marketing teams with all aspects of financial management including management of multiple credit cards, purchase orders, processing all invoicesManaging travel for International and Domestic teams as well as faculty travel for recruitment – obtaining quotes, ensuring all paperwork completed for approval, balancing of expense reports, some booking of flights/accommodation, processing of prepayments for trips, maintaining trip report files and travel paperwork, ensuring insurance paperwork completed and submittedManagement of office – maintaining key register, organising of light works within the office, liaising with other departments including faculties, organising new staff onboarding including finance paperwork and equipmentManagement of petty cash reimbursementsUse of Finance One and Student One programs – maintenance of policies and proceduresManagement of many credit cards – processing receipts against transactions, ensuring timely submission of receipts, following up with staff in relation to missing receipts and outstanding transactionsPurchase orders – day to day management of purchase orders, end of semester wrap up and renewal of blanket purchase orders, management of end of year wrap up of orders including reportingAssistance to Directors including event management and any other necessary taskIncluded being the central point of contact for all Office of Future Staff

All aspects of administration support working in the Aged Care industryWorking in the in-bound call centre – management of My Aged Care online portal, acceptance of referrals for at home care packages, high volume customer support, booking of client services including transport, assisting client liaisons’ with enquiries, management of incoming correspondence – faxes, emails and requests for internal and external clientsKnowledge of Aged Care sector, ability to assist a wide variety of clients in all different matters, maintaining empathy and compassion whilst handling difficult enquiriesTraining completed – manual handling, infection control, disability specific Diploma level units (and community units)__

All aspects of student assistance and educator support for the Nursing College including A-Z student supportInput and maintenance of student data, resulting and reporting of student results, processing Diplomas, withdrawals, Interim Transcripts and other student documentsAll aspects of new student management – from enquiry to commencementAll aspects of finalising students – qualification issuance and registration Organising enrolment information sessions including administering of Literacy and Numeracy assessments, completion of paperwork and VET fee information, management of student checks to ensure smooth commencement of studentsDaily customer service to over 400 students at any given time (phone, face to face and electronic)– student counselling and vast liaison to support students during their courseAssisting Program Manager – management of workflow, follow up of student enquiriesLiaison with internal and online educators to obtain student results ensuring results are entered in a timely mannerManaging meetings, projects and staff training (including catering and organization)File management – paper and electronic – ensuring files meet auditing standardsAssisting with reporting of new and existing students

All aspects of Reception and Office Management in a Disability Employment settingExtensive use of Employment Services System program – managing initial appointments, rescheduling client attendance, uploading of client resumes, diary managementUse and maintenance of in house client database – entering accurate file notes and set up of client filesAttending to client initial appointments, documentation, resume and job support.All aspects of managing the Reception and office – greeting clients with high and complex needs, managing phone enquiries, maintaining stationery, excellent customer service and support

All aspects of managing a busy office in a not for profit environment – reception, supervision and training of staff, maintaining stationery and stock, maintaining office proceduresProject coordination – managing Government funded training programs – recruitment and selection of participants for courses – all aspects of supporting participants through courses to completionJob Preparation Training – assisting participants with resumes and cover letters, job search skills including goal setting, managing barriers to work, career advice and guidance, support and assistance with job searchResearching of figures, compilation and writing of Government standard reports and submission by due date to relevant partiesLiaising with Job Services Providers, Disability Employment Service Providers, Centrelink, Registered Training Organisations and Government Departments

Legal secretarial support to Associate and three Solicitors General administration duties including client billable tasksCreation of legal correspondence – Commercial Litigation Paralegal tasks – disclosure, settling briefs for in-house and external counsel, file managementSenior Legal Secretary to PartnerPersonal assistant to senior partner of firmAll aspects of legal typing (commercial), court documents, drafting of general correspondence and documents including contracts, leases, various deeds, assisting article clerk with basic conveyancing and searchesCosting of files and production of accounts and statementsFile management – opening and archiving proceduresDay to day maintenance of computer network and backup systemClient liaison and customer service

Responsible for administration support for a national trade exchangeExtensive reporting using advanced Excel skills and job specific programsCo-ordination of the National Trading Team supporting 68 brokeragesGeneral administration including production of reports from data-base programs, liaising with staff nationally and inter-nationallyAssisted in setting up and running of national competitionsMonitoring of complaints, account queries, account suspension, account closures and account transfers