Caroline Batchelor Email & Phone Number

Southampton, England, Gb

Titchfield, England, United Kingdom

Ensuring the successful delivery of transformation programmes into business-as-usual activity, creating and delivering Business Change project plans including• Stakeholder analysis and engagement • Gap analysis and Change Impact Assessment • Communication and engagement planning and delivery • Training needs assessment, plan, design and delivery • Transition planning and delivery

Fareham, England, United Kingdom

Monitoring, managing and developing relationships with influential external stakeholders to help deliver the organisations’ health statistics strategy• Stakeholder analysis and engagement• Monitoring the stakeholder landscape to identify and pursue opportunities• Created a 100-day plan, including resource mapping, to deliver strategic partner goals• Working with workstream leads (including analysts, researchers and delivery professionals) to deliver a comprehensive stakeholder engagement plan

Project Manager for Labour Market Survey Transformation, Census Communications and Census Materials • Defining scope, plan, and key milestones• Understanding the scope of the project within a much wider organisational context• Mapping and managing stakeholder engagement• Management of risks, issues, and dependencies• Gathering requirements and balancing the outcomes of user needs, testing and senior stakeholder views to achieve quality products• Planning and managing a programme of testing and development to ensure products met business aims• Identifying and managing key project dependencies and deadlines• Management of risks, issues and dependencies• Mapping and managing stakeholder engagement and communication plan, including external print and creative suppliers and customers in Northern Ireland• Providing advice and guidance on the programme's accessibility approach

Fareham, Hampshire

Working in Census Question and Questionnaire Design (QQD) team, managing workstreams and project planning. I led a team of seven direct reports, but also managed relationships with multiple internal stakeholders to ensure successful delivery of project requirements- Managed the relationship between the business and design technology services and internal design teams to deliver the Census electronic and paper rehearsal questionnaires in 2019- Project managed the testing of Census questionnaires with internal and external suppliers- Identified and managed project dependencies between QQD team and the wider programme - Monitored and managed project risks to ensure appropriate escalation and mitigation - Identified key processes for improvement and rolled out changes across the wider team (of 18 individuals and five sub teams)- Created and monitored progress against project plans- Ensured governance procedures are followed, and identified and implemented processes for improvement

Titchfield, Hampshire, United Kingdom

Winchester

Digital copywriter as part of the Vets Marketing team. Providing SEO copy for the company website, printed materials and reviewing customer correspondence

Winchester, Hampshire, United Kingdom

As Supervisor of the Correspondence Team I was responsible for five Correspondence Coordinators, four Correspondence Advisors and Two Workflow Assistants. I worked as part of the management team to ensure that they achieved a high standard of accuracy in these three very different roles. I completed monthly one-to-ones with each team member, provided MI, statistics and reports to the management team. I also liaised with the Sales Team, providing them with statistics and information as required. I answered customer complaint escalations and acted as department expert in Goodwill Transfers and Transitions.

Winchester

As Team Coach, I provided training for all new starters, initiated documentation of processes and worked to improve team morale.

Winchester

As the Copywriter within Denplan's correspondence team, I worked with both their dentist and patient service teams to create outstanding letters, emails and web chats. I contributed to the annual patient mailing, and worked closely with the Marketing team to produce content. I co-created a tonality guide for the Customer Services Division. While in this role, I also completed the Writing Dynamics course, run by Indigo Business Services

Southampton, Hampshire

I was the Marketing and Events Co-ordinator at Richard Taunton Sixth Form College in Southampton, attracting new students to the fantastic facilities and warm community. I managed press relations, updated communications such as the college prospectus, and managed the College social media accounts and website.

I was a part time administrator, providing PA support to Learning Area Managers and face to face advice to students.

Sole PR Officer at Highbury College, responsible for all press releases, press enquiries, updating the College news website and helping increase their social networking presence.

I worked as a freelance journalist for parenting titles including Mother and Baby magazine after completing work experience there in my final year. I wrote features such as "Challenge Mum" and "Reader SOS". I also wrote digital copy for MadeForMums.co.uk

I was responsible for processing company grant applications, and providing advice on available training and requisite grants to the construction industry. I also completed general administration and assisted internal members of staff with their enquiries. While working for CITB, I completed my Introductory Certificate in Team Leading, and multiple customer service and time management training courses.

I was required to match customers with an appropriate phone package to suit their needs, and sell any additional service as required. In my three years at Vodafone I progressed to the position of Senior Sales Adviser, and was responsible for the store in my manager's absence. I was also responsible for day-to-day audit tasks.

Certificate Of Higher Education, Leadership And Management

Awarded a certificate of higher education in Leadership and Management. Modules included: Managing and Leading Decision Making: Data.

Apm Project Fundamentals, Project Management, 85%

The APM Project Fundamentals Qualification' is an excellent way to demonstrate a basic awareness of project management and how projects.

Direct Debit Compliance Training

The Direct Debit Compliance Training course is Bacs-accredited and recommended by major banks. This provides a clear understanding.

Ba Hons First Class, Journalism Degree

Modules include: Media Law and Ethics Teeline Shorthand (80 wpm) Editing and Production Reporting Government NCTJ Law Parts 1 & 2 NCTJ.

Information Technology Gcse - B

English Literature A-Level - B History A/S Level - D

Gcse - 8 A* To C Passes, Including Maths And English