Caroline Bertolin Email & Phone Number

Bergen Op Zoom, North Brabant, Netherlands

Stichting Podiumkunsten Bergen op Zoom en omgeving is met Theater De Maagd en Poppodium Gebouw-T de referentie in Bergen op Zoom op gebied van podiumkunsten, met meer dan 300 voorstellingen, concerten, feesten, festivals en events per jaar. Onze organisatie is in al haar vormen een ontwikkel-, educatie- en makersplek. Er wordt in de twee monumentale panden.

Bergen Op Zoom

3HO is de projectorganisatie van Theater de Maagd en Poppodium Gebouw-T, de cultuurpodia van Bergen op Zoom.

Amsterdam Area, Netherlands

My main mission: create, maintain and deliver a strategic offer for the recruitment, selection and training of the Renault and Dacia network (front-office staff, middle management and dealer direction) based on (international) guidelines and local current and future needs

- Engineer and implement the Customer Experience program of Renault within the dealer network and the national sales company- Lead multidisciplinary working groups within the Renault organization to map Customer Journeys and implementing new - Spread a customer-oriented culture (e.g. national Customer Experience events, client arenas in the Renault Stores)

- Development and roll-out of the strategic change program of Renault for easier and more personal relationships with our customers in Sales and After Sales- Roll-out of quality management governance within the Renault organization (national sales company and dealer network)- Measure of the impact of our actions via the Voice of Customer surveys and.

- Management of the Sales consulting team for performance management missions within the Plan d’Excellence Renault; - Training-on-the-job for the middle-management in commercial efficiency;- Training to the Renault methods for the sales of electric vehicles;- Coordination of instruments like the Mystery Shopping Sales.

Marketing of (retail) financing products for the brands Renault, Nissan and Dacia (pricing, internal and external communication, CRM, etc.)

In charge of the Internal Control unit and reporting to the General Manager (2nd level of control, follow-up of action plans, procedure catalogue, steering committees for the direction team)

Master In Cultuurmanagement, Arts & Culture, Management, Master

Afgestudeerd met onderscheiding met de masterscriptie "Leven Lang Ontwikkelen in de podiumkunsten, een programma ontwerpen voor een.

Opleiding Train De Trainer

Opleiding voor communicatie- en gedragstrainers

Certified Coach, Process Communication Model

Het Process Communication Model® (PCM) is een tool om kenmerkend gedrag van jezelf en anderen te herkennen – en om te zetten in iets.

Postdoctorale Opleiding, Customer Experience & Multichannel Management

Masterclass Change Management

Leergang Coaching Voor Professionals

Master Of Science In Management

Certificate, Business

Education record