• Pitched unique article topics by writing weekly articles for the Opinion section of the newspaper• Partnered with fellow newspaper staff on a weekly basis to foster a creative and collaborative environment

• Produced engaging weekly articles for the Opinion, Life, Entertainment, and Sport sections of the newspaper • Reported on live events and held interviews with artists and students, fostering authenticity in my pieces

• Projected volumes for new Abusive Passenger reporting process to prepare Delta Corporate Security for rollout to over 7,000 employees• Trained an intent-recognition model to identify abusive messages, resulting in an increase in detection accuracy from 6% to 70%• Aligned teams and facilitated working sessions for the Skills First initiative in order to improve hiring and upskilling for employees by targeting the skills necessary for success in specific roles• Facilitated focus… Show more • Projected volumes for new Abusive Passenger reporting process to prepare Delta Corporate Security for rollout to over 7,000 employees• Trained an intent-recognition model to identify abusive messages, resulting in an increase in detection accuracy from 6% to 70%• Aligned teams and facilitated working sessions for the Skills First initiative in order to improve hiring and upskilling for employees by targeting the skills necessary for success in specific roles• Facilitated focus groups and call listening campaigns to identify opportunities to improve call center performance during Irregular Operations, resulting in cost savings and increased employee satisfaction• Created Standard Operating Procedure documents to efficiently outline ways of working, increasing efficiency and confidence in BAU activities across the team Show less

• Managed operations of tutoring spaces to facilitate the smooth operations of the tutoring programs• Provided customer service to the thousands of students that visit the spaces each semester by serving as a point of contact for guidance and inquiries

• Migrated inventory data to support the transition into a new CRM platform, reducing risks and potential for human error• Supported and influenced transition to a new website by utilizing HTML, CSS, and Canva, resulting in an optimized user experience

Responsible for supervising swimmers, pool maintenance, and enforcing pool policies. Trained and certified to administer first aid when applicable

Responsible for managing employees and pool safety equipment, including producing employee schedule, and maintaining safe pool chemistry

Led in-water coaching, sideline instruction, and supervision at meets

Provide babysitting and pet sitting services, including personalized homework help and planned activities as well as teaching children to swim through guided instruction

Created and instructed customized swim lessons for groups and individuals at various skill levels, includingcompetitive swimming techniques