Caroline Bone Email & Phone Number

Hipperholme

Providing high quality administrative support to businesses. "Let me support you with your admin so you can concentrate on other things within your business".

Overgate Hospice, 30 Hullen Edge Road, Elland, Hx5 0Qy

The role involved supporting the wonderful network of over 570 registered volunteers and helping to recruit new volunteers to all areas of the hospice, including the network of 12 Retail Charity Shops.

Overgate Hospice

My primary role was to make links with companies (sole traders right through to large Corporate organisations) who wished to support Overgate Hospice.

30 Hullen Edge Road, Elland, Hx5 0Qy

The role of Third Party and Community Fundraiser was being the primary point of contact for any individuals, groups, clubs who wished to support and raise funds for Overgate Hospice.

30 Hullen Edge Road, Elland, Hx5 0Qy

The role was organising some of the major events that Overgate Hospice organised - helping to raise funds for the hospice, e.g. including the Ladies Luncheon & annual Garden Party.

Savile Park, Halifax

Brighouse, West Yorkshire, United Kingdom

I am a hard working, committed and loyal person with a career of 24 years in the Business and IT areas of the Financial Services Industry as a Business Analyst. An additional six years of my career has been within the Charity Sector, utilising, expanding and developing further my key transferrable skills, experience and knowledge. My knowledge and experience, includes:-• Involvement in a wide variety of successful project deliveries, including Integration of Lloyds and HBOS.• A proven track record of working well as part of a team or working on my own, requiring very little support or direction.• Experience of the full delivery lifecycle from concept through to testing, implementation and benefits realisation.• Proven ability to create, develop and maintain strong working relationships• Experience of Risk / Issue / Change / Dependency Management.• Excellent written and verbal communication skills - ensuring it is pitched correctly according to the method of communication and the audience.• Proven experience at forming/creating and maintaining contacts and a great network of support. • Proven ability to lead by example and able to see things from different perspective.• Excellent PC/Microsoft/database skills. • Takes great pride in attention to detail and ability to challenge and ask for further clarity and understanding.

Halifax, United Kingdom

• Investigating business requirements, working with senior business and IT colleagues to agree solutions.• Lead Analysis, Design, Development stages of multi-projects – working closely with Business areas and other external contacts to ensure joined up delivery.• Monitoring progress of work undertaken by lesser experienced BA's within team – act as mentor/coach/role model to ensure work delivered on time and to required level.• Planning testing requirements working along side contacts within in Business Change to ensure work undertaken within available timeframes.

Halifax, United Kingdom

• Working with all levels of the business through life cycle of a project, from initiation to implementation, analysing business requirements.• Managing workstreams within projects, including ARIaD, project plan, budget management and UAT• Working with Retail IT development and technical teams to ensure they understand the specifications.• Working with the testing teams to document system scenarios and identify roles impacted.• Developing prioritised change management delivery and implementation plans.• Supporting benefit-tracking processes.• Conducting business process analysis and design to support the assessment, prioritisation and delivery of change across Personal Lending. Serving as a liaison between Retail IT and end-users to produce business cases, specifications and plans

Leeds, United Kingdom

• Providing support to the Operations and Team Managers, to ensure that sales and business objectives are achieved.• Providing assistance by acting as an “interface” across teams within the unit – working for continual improvement.• Sharing ideas and best practice with colleagues whilst developing and maintaining own technical competence in sales and call centre knowledge.• Creating energy and enthusiasm in the unit through communication and involvement of staff – using role modelling of appropriate actions and behaviours and then recognition/reward to those embracing change.• Maintaining effective communication within the unit – including the interface with both internal and external contacts.

Leeds, United Kingdom

• Working in conjunction with the Sales Manager, and liaison with product area, to ensure that sales and business objectives were met.• Identify and recommend remedial action to address any shortfalls in business performance and identify opportunities to continually improve performance.• Working with Halifax Direct operational areas to understand the profile of the teams and to ensure performance contributors are managed to plan.• Assisting in compiling and maintaining planning, forecasting and performance management information.• Undertaking development work as required, either independently or in conjunction with other areas within Halifax Direct and Online Banking, to support the launch of new initiatives or the enhancement of existing.• Tracking and reporting progress on project initiatives, using appropriate methodology.

Leeds, United Kingdom

• Undertaking role of day-to-day contact for the staff working within the Online Helpdesk (approximately 120 staff).• Using own skills and knowledge of the systems, procedures and points of contact to help resolve both staff and customer technical concerns and complaints with an aim to resolving to the customers (both internal and external) satisfaction.• Providing interface between Helpdesk and contacts within corporate departments or external companies – raising the profile of the service and skills offered within the unit.

Leeds, United Kingdom

• Managing a team of 14 staff towards maximising sales opportunities to new and existing customers, whilst giving exceptional standards of customer service.• Providing support, coaching and development to the team.

Leeds

• One of 18 staff members to leave the Halifax Plc Head Office, to help set up the new call centre operation within Leeds – a totally new operation for the organisation.• Piloting new systems, procedures, workflow & imaging technology, telephony equipment.• Acting as focal point for other areas of the business, overseeing the creation of the new call centre.

Halifax, United Kingdom

• Responsible for leading a team of 6 underwriters – controlling the activities of the staff.• Approving and underwriting postal and telephone applications for personal loans/bank accounts.• Heavily involved in piloting a new underwriting system.• Undertaking staff coaching and development. Providing feedback on their performance through regular reviews.

Halifax, United Kingdom

• Supporting the Management Team and Collections & Recoveries teams – providing management information and reports on the performance of the personal loan product, performance within the branch network, current arrears levels, performance of individual staff members.• Analysing data and graphically displaying information by use of technology such as SAS, Microsoft Excel and Database packages

Halifax, United Kingdom

• Providing telephony support to customers, staff within the branch network and external contacts.• Training staff within the department, controlling holidays/attendance within the team.• 10-week secondment to the Greater London Region to provide training support within this region.• Assisting in the collation of monthly reports for the management team.

Halifax, United Kingdom