2 winter seasons / 1 summer season- Greeted visitors and gave tourist information (physically and by phone conversation). - Managed letters and emails.- Managed tourist brochures and flyers stock. - Sold festival tickets and tourist items. Worked the cash register. - Wrote daily information : number of ski runs opened, state of the ski runs, weather forecast, animations of the week. - Helped during special events: built stands and ran refreshment stalls. - Creation of an online customer satisfaction survey.

Travel experience: Solo backpacking travel. Explored the country thanks to different way of transportation. Crossed from Est to West aboard the VIA RAIL train. Lived a few months in Quebec and in British Columbia. Work experience: May: Volunteer in charge of an inn in Saguenay Fjord (taking reservations, welcoming clients, cleaning the inn, making the breakfasts). June to August: Receptionist in a youth hostel in Montréal (Taking reservations, giving the keys and tourist informations about Montréal). September to November: Au pair girl + receptionist in a yoga studio.

Intership as part of a master degree : creation of travels from beginning to end.Luxury travels, for VIP clients, incentive travels, employee representative committees, and standard groups. - Analysed clients' travel criteria (lenght of stay, type of travel, budget...).- Searched for destinations and activities.- Searched and contacted service providers, by mail and phone, in french, english and spanish (hôtels, restaurants, activities). - Negociated prices and lenght of activities.- Prepared commercial propositions (travel programs for clients with WORD and POWER POINT).- Managed administrative papers (passeport lists, rooming lists, boarding cards).- Created and printed travel diaries.- Prepared tourist brochures, travel pouchs and luggage labels.- Managed clients' problems during and after travels : luggage and items lost...