Caroline Burnett Email and Phone Number

Dental Practice Manager

Teaching whole classes of up to 30 primary school children through all aspects of the curriculum. This includes the planning, preparation, delivery and assessment of quality lessons.

PROFILEWorks best in client-focused, varied and challenging roles that utilise an ability to organise and manage office systems and professional relationships effectively. Played a key part in improving quality within the dental practice whilst undertaking senior administrative role. The practice is now recognised as the leading one in the area, providing over 30,000 appointments per year.ACHIEVEMENTS• Set up monthly and quarterly reporting systems for the 3 practice partners, ensuring all dentists now meet service level targets.. Managed data migration of over 10,000 patient records from paper to digital format (including storage, confidential waste disposal and data cleansing).• Awarded the Institute of Leadership & Management's (ILM) Level 5 Diploma in Leadership & Management.• Created and initiated recruitment procedures within the practice. • Successfully led team through CQC inspection that met all the required criteria without any action to be taken. At the time this was the highest standard that CQC awarded.ADMINISTRATIVE SKILLSExcellent customer service skills High level of written and spoken English Effective liaison at all levels Proficient in Microsoft OfficeCAREER SUMMARYSep 2011 - Present Practice Manager Henderson House Dental Practice Initially appointed as a trainee under the mentorship of the 3 practice partners to develop the practice by driving a patient-focused culture change. Had full administrative responsibility for the team of 20 staff and customer care for over 10,000 patients registered with the practice. The practice deals with over 30,000 appointments per year worth c£700,000 in revenue. Undertook a variety of administrative functions within the practice, including:• Business Performance Reporting: Produced monthly, quarterly and ad hoc reports for the 3 partners on pract

Teaching primary school age children from 4 to 9 as a whole class and small groups. This involved planning interesting and exciting lessons, preparation of them and successful delivery in order to keep pupils engaged.