Caroline Caldeira Email and Phone Number
Work experience in recruiting, data analysis, people analytics and HR generalist.- Work experience as tech recruiter (Sourcing, screening, stakeholders management). Hunting for IT, Developer, Back end, Front, SRE, people manager, data analyst, data science, sales, data and AI, real estate, Attorney. - Work experience in workforce management, people analytics, client facing, data analysis. Utilization analysis, FTE exercises, NPS and TAT deep dives, chat skill validation, turnaround analyses, supported company spin-off transition, forecast reporting, and ticket monitoring/management. Managed Zendesk licenses, focusing on cost reduction.- Work experience data analyst for HR metrics, performance and strategies to achieve goals. - Work experience in training and analyzing chatbots responses on HR projects. Training AI HR tools. Work experience in feeding AI HR. Project to fast track common questions to HR which improved query routing and saving time/resources. Assisted in developing a Digital Worker Bot to automate responses to common HR queries. - Work experience as HR generalist and support. HR trust advisor proving the best support to HR managers, employees and stakeholders- .Work experience in project management. Led HR engagement projects ( Brazil and LA ).- Professional with 9 years of experience in Human Resources area. Proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.I am curious, adaptable and easygoing. I am always open to new challenges.Certifications:Enterprise Design Thinking PractitionerBlue Core CoachMental Health AllyPeople Analytics Practitioners People Skills
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Americas Recruiter | Talent Acquisition PartnerIbm Jun 2024 - PresentRecruiter for M&A and Corporate Functions in Americas, responsible for the end to end experience for standard and niche roles including sourcing, screening, closing and stakeholder engagement. Subject matter expert in a specific domain, relentlessly creating and expanding diverse candidate pipelines. Understanding evolving client group, competition and market dynamics to be able to anticipate talent and hiring shifts. Prepare and consult with client groups regarding their hiring needs, hiring strategy and execution.
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United States | Talent Acquisition Partner United StatesIbm Apr 2023 - PresentRecruitment: Talent Acquisition Partner focused on Internal Career Mobility. Managed recruitment efforts across the United States, Canada, and multiple countries, focusing on hiring internal candidates for higher level and addressing various skill scarcities. Provided support to business units including Global Sales, Consulting, CHQ, Software, Research, and Infrastructure.
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Talent Acquisition PartnerIbm Mar 2022 - Present- Managed full-cycle recruitment for candidates skilled in programming languages (.Net, Java, Front End, Back End).- Led end-to-end recruitment processes in talent acquisition, focusing on diversity and inclusion, and successfully met hiring metrics for PDW and women across various business units including consulting, F&O, CIO, and Technology and Software.- Job description creation, candidate sourcing, multi-platform, job postings, screening calls, and day-one onboarding, Job advertisements on Linkedin- Participation in tech recruitment events such as Marathon 100 Code, Gama Academy, Let's Code|Ada fair, Mentoria Laboratoria, university fairs.Systems and tools: Brassring (ATS), Trello, Slack, LinkedIn Recruiter, Linkedin Talent Insights, Geek Hunter, Catho.
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Global Workforce AnalystIbm Aug 2021 - Present- Fast Track project: Analise fast track report and worked with technical team to train the fast track technology to quickly track the HR queries and dispatch it to the correct team automatically. Save of time and resources.- Digital worker Bot assistant: Worked with technical team to help the digital worker respond automatically frequently question sent to HR - Introduced monthly calls with managers, developed meeting templates, and contributed to various operational tasks including utilization analysis, FTE exercises, NPS and TAT deep analysis, chat skill validation, holiday calendar management, Company spin off transition support, forecast reporting, and ticket monitoring and management.- Managed Zendesk licenses and focused on cost reduction- Turn around analyses and suggestions on how to speed it, could help our main client - employees - to have their responses responded more quickly. Focused on avoiding mistagging and routing
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Global Compensation AnalystIbm Feb 2021 - Aug 2021- Provided comprehensive support for global compensation inquiries encompassing recognition programs, ESPP, off-cycle adjustments, paychecks, Workday transfers, compensation details within Workday, incentive routing, bluepoints, and cash retention bonuses across diverse countries worldwide.- Created dashboards of analysis to better visualize team's results and easily share it with leadership- Creation of macros in zendesk in order to standardize the response of compensation squad and promote the NPS and Askhrbot.- Became a proficient compensation expert, offering valuable insights and analysis to identify gaps and areas for improvement in various squads, including Latin America, GS Benefits, and GS Compensation. - Collaborated closely with managers and advisors, facilitated alignments, conducted training on Zendesk groups usage, ensured proper ticket routing, and assisted dispatch in training digital workers.
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Latin America Hr Specialist - Workforce ManagementIbm Jun 2019 - Feb 2021- HR specialist and workforce I was accountable for reporting metrics, analyzing data to drive business enhancements, and presenting results for informed decision-making by leadership. Additionally, I oversee daily operational activities to ensure goal attainment and manage demand effectively through volume forecasting and resource analysis, while aligning objectives through result presentations.- Trusted advisor at Employee service support area for IBM Brazil. Responsible to provide the guidance about HR process align with other HR Products, validating the rules, process and ensuring the quality and positive impact; - Analysis of performance and metrics reports for the team such as reopen report, Csat Report, utilization report, NPS report, Tier 02 cases report.- Projects: Part of the IBMer Safe squad, Part of the AskHRBot Feedback Brazil, All hands event planning, Engagement squad.Achievements: Improved the SLA on KPI metrics such as CSAT ( costumer satisfaction ) and Implemented a chat promotion project, which increased chat services in 50%, optimizing service previously provided over the phone.Tools: Zendesk, Excel, Powerpoint, Chatbot, Watson analytics.
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Hr Specialist - Workforce ManagementIbm Jul 2016 - Jun 2019- Responsible for reporting metrics, interpreting and analyzing information in order to bring improvements and results to the business. Analysis of results for those linked to leadership in the decision stages. - Preparation of daily activities for the way the operation works in order to achieve the defined goals. - Demand management without team attendance. Volume forecasting and resource analysis (HC). - Presentation of results, alignment of objectives.
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Human Resources AssistantIbm Jul 2014 - Jun 2016Hortolândia- Provided comprehensive support to IBM Brazil employees, including assistance with paycheck calculations, explanation of salary components (overtime, standby, benefits), vacation pay, as well as guidance on admission and separation processes, vacation entitlements, and life insurance queries. - Collaborated with HR teams to resolve cases and performed various administrative duties. Delivered multi-channel support (chat, telephone, and email) to assist employees with queries, concerns, and requests, ensuring prompt and effective resolution of issues and providing exceptional customer service.Tools: SAP, Avaya, Incontact, Zendesk, Microsoft office Excel, word and power point
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Sales Marketing AssistantFiat Forte Jan 2012 - Feb 2014Campinas E Região, Brasil- Customer service for all requests, by phone and in person with support for external suppliers, among other activities; prepare business proposals, according to the client's needs; follow up on customer queries for future contacts and negotiations; negotiate with customers to obtain the application on mutually satisfactory terms; whenever necessary; prepare spreadsheet controls, such as closing spreadsheets, unapproved and approved sales spreadsheets, sales assistant development spreadsheets; control, answering questions to representatives and sellers, and collecting data for the calculation of individual quotas and sales of each member of the team.
Caroline Caldeira Education Details
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Information Technology -
Human Resources Management/Personnel Administration, General
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Etec - Centro Paula SouzaBusiness Administration, Management And Operations
Frequently Asked Questions about Caroline Caldeira
What company does Caroline Caldeira work for?
Caroline Caldeira works for Ibm
What is Caroline Caldeira's role at the current company?
Caroline Caldeira's current role is Talent Acquisition Partner | Tech Recruiter | Diversity Recruiter | IT Recruiter | Recruiter | Talent Acquisition Specialist | Diversity & Inclusion | Headhunter | Talent Attraction.
What schools did Caroline Caldeira attend?
Caroline Caldeira attended Universidade Paulista, Universidade Paulista, Etec - Centro Paula Souza.
Who are Caroline Caldeira's colleagues?
Caroline Caldeira's colleagues are Deepak Chowdary, Andy Ball, André Luis Villela Marcondes, Mohanapriya A. E, Aditi Ibm, Vijay Kumar Pal, Kelly Irvine.
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