Caroline Callens Email & Phone Number

Antwerp, Flemish Region, Belgium

Antwerp, Flemish Region, Belgium

Quality Assurance, Innovation and Accreditations TeamResearch and Valorization Team

Antwerp, Flemish Region, Belgium

• A-Z of EMBA Program management in close collaboration with Program Director and Academic Director. • High-engagement customer-facing role, main POC for enrolled EMBA students and prospective students. • International and local events planning, coordination and management (Boston, Manama, Cairo, Paris, Antwerp, Singapore, among others.)• Quality control supervision with impact on program structure and future module organization • Co-creating a structure for processes and strategic goals• Training and management of interns/admin support • Learning platform management (Brightspace) • Qualtrics management (surveys, feedback reports, peer reviews, etc.) • MS Teams/Zoom management (during COVID, as well as during all Hybrid-format classes/events)• Faculty management and support (accommodations, payroll, invoices, admin support, grading follow up, feedback surveys, in-class support, faculty lounge management)• Student guidance (sharing grades, deadlines, assignments, materials, visa support, EMBA schedule, general admin, official documents, diplomas and certificates, resolving scheduling conflicts, extensions, reminders, support POC while on international track trips, and more...)• WhatsApp group management• Marketing assistance and alignment – campaign ideas, ideas for visuals, editing all text in English and brochure/ all comms and invitations, directing videos/interviews, collecting demographic data for graphs. • Inputting costs/actuals (continuous budget forecasting) and co-managing EMBA budget • EMBA Newsletter author• Admissions exam management • Recruitment support• Alumni management (EMBA 2019-2021) for international trips and residential module attendance.• Venue bookings • Catering & materials• Mailings & purchases• Networking events development, planning, coordination & attendance• FullFabric management: Session Assignments/Calendar, Lecturer costs, Attendance, Approvals, Transcript creation

Brussels, Brussels Capital Region, Belgium

• Maintaining CCL systems/databases/talent master files operational at all times.• Responsible for maintenance, updates, revision and publication of 170+ internal and external stakeholder biographies and photoshoots (when necessary).• Ensuring proper contracting and registration for new and existing associates.• Supporting Coaches and Faculty’s evaluations distribution and tracking.• Preparing utilization report for Talent Partners and Executive Team.• Independent Contractor Engagement Agreement (ICEA) contract creation.• Handling other ad-hoc administrative duties, such as taking minutes, liaising with other teams, following up on missing client evaluations after programs, and data filtering/input.• Resource Planning (scheduling) for programs in EMEA.

London, United Kingdom

• Managing incoming shipping orders from international recruiters and regional managers for materials for fairs and events in Europe, Americas, Africa, Middle East, and Asia. • Allocating shipping budget (£60,000 p/a). • Working directly with shipping freight companies (Global Options, DJG, DHL, etc.)• Managing and reporting stock levels. • Managing invoices.

London, United Kingdom

• Assisting international marketing office with CRM, event planning, email content editing and social media campaigns. • Author of monthly SchoolFinder Newsletter articles published in America and Canada.• Managing CollegeWeekLive online chat sessions and webinars. • Recruitment and conversion support for Americas regions.• Representative at UK fairs and events.• Agent/Student tour guide at London campus.• Experience using Oracle software (MISIS, etc.), Hobsons and Gecko.

Greater Boston Area And Miami, Florida

• Responsible for first contact with potential MBA candidates and preliminary review of candidate profiles prior to submission of application to the program.• Creating academic appeals for students with special cases, and directly petitioning to campus dean and associates. • Providing superiors with feedback and data analysis of progress from applicants.• Data retrieval and compiling in regards to GMAT scores and alumni employability rates.• Guided visits of potential Latin American students to Hult Boston and San Francisco campuses.• Training of new employees and telemarketers, and providing detailed presentations. • Involved in frequent business travel abroad and participation in planning and attending international university fairs and events for recruitment throughout Latin America.• Reporting weekly forecasts to Regional Product Head and superiors. • Contributed to development of Brazilian and Peruvian markets by 128% and exceeded all company targets from 2013-2015.• Organization of company events in Brazil, Peru, Chile, Colombia, Mexico and the Caribbean.• Daily interaction with C-Level executives from companies such as Coca-Cola, Odebrecht, and IBM as well as consultants and entrepreneurs. • Edited and revised every email and collateral in Marketing Campaigns in Latin America since 2014.• Actively contributed to Marketing brain-storming sessions and developed ideas that were implemented in regional best practices.• Advanced knowledge and use of Salesforce CRM systems, Facebook Business Manager, and LinkedIn Campaign Manager.

Greater Boston Area

• Managing a team of 3 employees. • Opening and closing of store as manager on designated days.• Setting daily goals based on data from previous year and company standards.• Editing/adjusting schedules based on company profit/sales achievements.• In charge of cashier and cash/check transactions.• Training new employees.• Coordinating inventory check. • Receiving and executing visual display changes submitted by corporate marketing team

Bachelor'S Degree, Marketing, Honors

-Consumer Behavior -Brand Management -Social Media + Digital Marketing Communication -International Marketing Strategy -Finance.

Business Leadership Training Program

Education record