- Deliver thoughtful, empathetic, and efficient service to ensure a pleasant and welcoming dining experience in a fast-paced and high volume environment. - Manage reservations and overall flow of the restaurant. - Answer a high volume of phone calls to provide guidance, information, and recommendations. - Train incoming hosts.

-Worked as the primary point of contact for matching incoming clients with the best fitting therapist in the Intake department.-Created training materials and presentations for new intake team members.-Conducted weekly team meetings and led discussions regarding group performance, strengths, and goals.-Worked closely with the Benefits and Accounting departments to verify insurance coverage and created invoices for any outstanding client balances.

- Responsible for maintaining all aspects of office operations. - Complete initial intake calls and onboard new clients with relevant paperwork and electronic health records to connect with best fitting clinician.- Verify insurance benefits with Availity or contacting insurance company directly. - Answer high volume of calls and book new appointments.- Implement highly empathetic, compassionate, and solution-oriented customer service to ensure clients feel heard and supported.

- Implement timely and accurate updates to various menus from Salesforce.com.

- Created and distributed promotional material for Baby Wants Candy - The Completely Improvised Musical at the Edinburgh Fringe Festival.- Assisted with stage setup by loading and unloading various pieces of music and production equipment.

- Put together press packages and mailings, which were sent to reviewers, radio stations, magazines, venues, and buyers- Assisted with demos- Sold merchandise at Pitchfork Music Festival

- Supported the community outreach efforts by calling numerous universities and businesses to schedule presentations on the Court Watch Project.- Conducted interviews for potential Court Watch volunteers. - Monitored and took specialized notes on civil and criminal court proceedings at the Domestic Violence Courthouse.- Created daily, weekly, and monthly reports of Court Watch observations, which were sent to all courthouse personnel.

- Keyed and organized accounting data (95 words per minute).- Sorted, filed, and batched daily reports and orders.- Processed reports in various Excel formats.

- Handled customer phone inquiries, utilizing organization scripts and protocols. - Achieved monthly retention goals in the call center.