Caroline Capelle Email and Phone Number

- Managed key elements throughout the sales and commercial cycle, from development and implementation of account strategies, budget plans, customer communication, tenders/quotes, procurement of rough material, to on-time delivery tracking and customer issue resolution- Customer technical support: daily follow up on inquiries, purchases, issue resolution - Logistics coordination: sourcing, material receipt, manufacturing, shipping & expediting

- Managed a team of 4 inside sales and 13 outside sales representatives- Developed and implemented sales strategies nationwide, growing North America customer portfolio in both size and spend - Drove company sourcing activities internally as well as with key suppliers, from inventory analysis and sales and operations planning, to purchase of goods- Influenced client relationships, mitigating or neutralizing market headwinds on sales- Monitored daily sales KPI’s such as bookings, margins, on-time delivery, customer satisfaction- Optimized manufacturing operations and successfully increased on-time delivery, improving overall customer satisfaction- Promoted brand awareness by creating content and supporting marketing activities (Website and social media management, PowerPoint presentations, collaterals …)

· Responsible for strategic and key accounts, project sales driven· Completion and management of global RFQs· Customer technical support: daily follow up on inquiries, purchases, problem solving· Coordination with logistics team: purchase order, material receipt, shipping and expediting· Analyzed sales and current purchasing market to set up new strategies and expand customers portfolio

- Managed Internal & External Communication for the targeted demographic panel (aged: 12-25) - Organized Marketing & Commercial Events to promote sales offers (average: 7,000+ attendees)- Set up Partnerships with Schools, Universities & Associations of young people- Conducted Studies on Panel in order to plan/set up Strategies & Tailor the proposed Offers

- Managed & Promoted the brand partnership between Sciences Po Aix and Groupe IGS : Ecole des Hautes Etudes de la Decision- Organized Social Events, Conferences & Student Forums - Web Marketing & Social Media Development - Maintained close contact with current & potential students to answer questions and resolve any kind of issues- Planned and coordinated Students & Teachers timetable

Internship: Assisted Sales Staff on daily tasks- Created commercial tools such as database, flyers and PowerPoint presentation to help improve sales- Sourced new suppliers to reduce material cost

Assisted French teachers in three local schools on creation, rollout and animations for pupils ranging in age of 3 to 11, as well as students groups from 12 to 16