I have 2 years experience in the QA Department, were I offered a unique view to the QA role. Having 5 years 1st/2nd line help desk support and 3 years reception work, allowed me to test and provide solutions with the perspective of a QA/Developer, Support Provider and End Client.My ability to instruct colleagues and clients through training and help documentation, led to the ownership of the company's documentation standards. This entailed creating a documentation suite for Help/Support Manuals and providing training on newly released software.I am an excellent provider of Customer Service and Phone Support, with the ability to help and lead others. This allowed me to take on the roles of Support Associate, Specialist Support Associate, Team Leader and Assistant Support Desk Manager.From my time at CTS Retail I now possess the following skills:Running and executing SQL scripts and creating databases.Creation and following of Test Plans to meet software requirements.Following BSD guidelines for testing functionality.Testing and logging of Bugs/Tasks within TFS.Use of Help & Manual to create a reporting suite and Web Help Documentation for new software.Competent in using Excel, Word reporting on trends to clients.Providing On-Site Client Training.Managerial leadership and guidance.

Working for Stanton House Hotel I improved my face to face customer service skills and phone manner. As this was a Japanese hotel, I enjoyed overcoming the language barrier and respecting Japanese customs. I worked shifts as part of the reception team providing a warm and welcoming environment for guest and completing duties such as: making Reservations over the phone, Foreign Exchange, End of Day Banking and checking In & Out of guests.

This role developed my customer relations, as my first full time job out of school. I was required to be a flexible employee by working shifts, including weekends and a friendly face for guests. My roles entailed checking guests in and out efficiently, booking and setting up conference rooms, welcoming all guests and diners to the restaurant.