Caroline Conte Email & Phone Number

Beverly, Massachusetts, United States

• Managed daily operations, including cleanliness and compliance with health and safety standards.
• Recruited, trained, and led staff; addressed customer concerns; and ensured exceptional service.
• Oversaw budgeting, monitored sales and expenses, and managed inventory to optimize profitability.
• Developed marketing strategies and compliance protocols in line with local, state, and federal regulations.
• Set and met business goals, navigated emergencies, and evaluated restaurant performance.
• Coordinated and planned in-house and offsite catering events.

Beverly, Massachusetts, United States

• Managed drink preparation and customer orders, contributing to increased sales and customer satisfaction.
• Trained new staff in bartending and serving, enhancing team efficiency and customer service.
• Oversaw inventory and end-of-shift reconciliations for accurate transactions and optimized stock.
• Applied upselling techniques to beverages, specials, and desserts, increasing monthly sales.
• Resolved customer complaints and handled large orders, ensuring a smooth dining experience for guests.

Beverly, Massachusetts, United States

• Welcomed guests with a smile, setting the tone for a memorable dining experience.
• Organized reservations and seating to orchestrate a smooth dining experience.
• Collaborated with kitchen and serving teams, making sure each dish arrives as ordered and when expected.
• Coordinated front-of-house and supported teammates to keep the dining experience seamless for guests.
• Exceeded customer expectations fulfilling special orders and requests.

Gordon College, Wenham MA

• Oversaw lab sessions and enforced safety protocols.
• Assisted students with chemical techniques and procedures.
• Graded lab reports and provided feedback.
• Prepared lab materials and reagents before each session.
• Collaborated with the lead instructor to develop lab curriculum.