Caroline Cook Email and Phone Number

Partner focused on the higher and further education sectors. Leading strategy projects for universities, professional education providers and government departments across Australia.

Senior Consultant in Business and Digital Strategy- Public Utilities Organisation: Led strategic and current state analysis to support the development of a new transformation strategy and approach.- Federal Government Department: Supported the development of a digital learning and development strategy.

Senior Manager within Capgemini Australia's Business Consulting and Public Sector teams- Tax Agency: Led the operational analysis stream for an analytics, segmentation and micro-campaigning proof of concept within debt.- Retail Bank: Project Manager of a blended onshore/offshore process mapping team; developing customer and account origination processes to support a major banking transformation.- Retail Bank: Led a team of business analysts in the development of Credit requirements for a large core-banking transformation programme.- Health Organisation: Led an assessment of the implementation support team within a Health advisory organisation.- Tax Agency: Managed the re-design of the process and tools used to determine the operational costs and impacts of Ministerial Policy changes.- Customs and Border Protection Agency: Developed a complex cost and economic model to project the costs, duties and collection efficiencies associated with a reduction in the tax threshold of imported goods.- Tax Agency: Led an assessment of high-value case work-flows within the Large Business debt collection unit.- Tax Agency: Designed a cross-organisational operating model for Large Business debt collection and relationship management operations.

- Delivered consulting engagements within the tax, welfare, education, security and border protection sectors- Seconded into a global role supporting business development, group marketing and thought leadership activities (including strategic research) within Capgemini's public sector centre of excellence- Designed and delivered complex collaborative events as a member of the dedicated UK Tax ASE team