Caroline Crunk Email & Phone Number

Dallas, Tx, Us

Coppell, Tx, Us

Frisco, Texas, Us

Successfully led Laserfiche ECM implementation for a concurrent portfolio of up to 27 clients, ensuring seamless execution before deadlines and client satisfaction.Completed both Laserfiche Gold and Platinum certifications.Conduct comprehensive, end-to-end reviews of user-specific workflows for clients, identifying inefficiencies and proposing effective process improvements.Successfully managed end-to-end project life-cycle, including contract negotiations, document scoping, and resource management.Developed detailed project plans using templates, Microsoft Excel, and Salesforce Mission Control, that provided transparent insights into implementation timelines and set clear expectations for project deliverables.Completed software integrations with client SIS and accounting softwares.Collaborated with cross-functional stakeholders from Operations, Engineering, Client Stakeholders, and Sales to triage issues effectively, align priorities, execute deliverables, and exceed client expectations.Developed and maintained strong relationships with engineers to ensure on-time delivery and quality assurance.Proactively managed client escalations, addressing concerns promptly and finding effective solutions to maintain positive relationships.Established frameworks to systematically identify and drive both technical and process opportunities, fostering continuous improvement within the implementation process.Assisted in addressing client support tickets, providing timely and effective solutions to enhance overall client experience.

Greenville, Sc, Us

Develop and deliver clear and concise presentations of product features and requirements, ensuring comprehension by technical and non-technical audiences.Work with cross-functional teams to create and refine user stories and acceptance criteria, facilitating efficient and effective product development.Developed comprehensive project documentation, including project charters, project plans, requirements documents, design documents, and test plans.Monitor requests from business stakeholders, and maintain open lines of communication to ensure that all requests are received, logged, and addresses as appropriate.Regularly review industry research and insights to stay informed of the latest trends and emerging technologies. Use this knowledge to identify opportunities for improvement in tools, services, practices, and provide recommendations for implementation.Design and implement comprehensive test plans to validate system functionality, performance, reliability, and document test results for analysis and reporting.Analyze potential risks and develop mitigation plans to minimize the impact of risks on project timelines, costs, and deliverables.

San Francisco, Ca, Us

Lead software implementation for up to 25 clients at one time.Complete end to end user specialized workflow reviews for clients and identify areas of inefficiencies/process improvements.Create project plans providing clear insight into implementation timelines.Collaborate with cross-functional stakeholders from Engineering, Operations, Product, and Sales in order to triage issues and deliver on client expectations.Create frameworks to identify and drive technical and process improvement opportunities.

Houston, Texas, Us

Manage and improve company-wide knowledge repository through organization and creation of knowledge assets.Contribute to continuous improvement by working cross-functionally with business partners to identify and analyze knowledge gaps.Research and gather necessary requirements for proper implementation of system enhancements and contributed to Business Requirements Documents.Utilized change management strategies to align and coordinate company-wide changes. Perform activities related to taxonomic organization of assets, metadata tagging, version control, and archiving by utilizing Microsoft Office products.Contribute to continuous improvement through communities of practice, management of knowledge resources, and innovative methods to initiate and encourage use of knowledge resources among user groups.

Oklahoma City, Ok, Us

Managed all components of the new store setup process, including communication of process and follow up.Created adjustments to store-specific planograms and AutoCAD files based upon Divisional Merchandising Manager requests.Assisted in planogram updates to provide consistency and increase efficiency .

Houston, Texas, Us

Reviewed and assessed proposed solutions and changes to analyze risks, determine impacts to the business, and document management and requirements.Actively engaged and represented Operations stakeholders in their activities and deliverables throughout the project life cycle.Coordinated project activities and tasks with a diverse work force of internal business partners as well as external vendors, and coordinated and documented UAT.Received operations recognition award from project manager.

St. Louis, Missouri, Us

Provided flexible assistance to multiple advisors.Assisted the portfolio analysis teams by providing accurate and timely information on foreign stocks and entities.Responsible for technical support, document management, and CRM database updates.Received commendation from advising teams for consistently surpassing monthly efficiency goals.