Caroline Culp Email and Phone Number
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Tenacious client operations professional with B2B SaaS experience in healthcare and education. Delivers strategic, efficient, and effective client-centric solutions in fast-paced environments. Well-rounded and detail-oriented self-starter who works well under pressure and communicates effectively while managing multiple projects with clinical, technical, and regulatory constraints. With 6 years of experience in customer success and implementation roles, I am passionate about expanding access to care and improving patient outcomes through innovative technology solutions proven with data. I'm easy to work with and a team player and leader. My reliability means I stick to timelines, provide exceptional deliverables, and always go above and beyond, all with a smile and a fun yet professional attitude. As the Implementation & Success Lead at Jaspr Health, I lead the project management and stakeholder engagement for implementing Jaspr's technology platform, which empowers evidence-based suicide care at scale. I also collaborated with the Product and Development teams to resolve issues; enhance our platform's product roadmap and data analytics; and create client-facing collateral. I have a strong track record of transforming new clients into super users, developing best practices for telehealth and remote patient monitoring, and delivering impactful results and insights through effective data visualization. For example, one of my clients, SummitWest Care, achieved a 90% adherence rate, a 96% patient satisfaction score, and a 6.6% 30-day readmission rate with HRS's telehealth solution. I have a Bachelor's Degree in Biomedical Engineering with a Minor in Engineering Management from Stevens Institute of Technology. I am always eager to learn new things and take on new challenges in the dynamic and evolving field of digital health. Hobbies in my spare time: riding at the barn or on a trail ride; working out at the gym or taking a fitness class; walking my dog with my boyfriend; cooking/baking something delicious and healthy; trying a new food spot in Austin (I love quesabirria!); getting through my TBR; listening to a podcast, probably in the true crime genre.
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Project Manager - Software ImplementationSightview SoftwareAustin, Tx, Us
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Product AdvisorDover Saddlery Oct 2023 - PresentLittleton, Ma, UsDover Saddlery is the largest equestrian retailer in the United States. Leveraging nearly a half-century of equestrian expertise and worldwide contacts in the equestrian industry, product development teams at Dover Saddlery are able to offer just the right choices for you and your horse. When the right product at the right price is not to be found in the marketplace, teams at Dover Saddlery develop their own by working closely with world-class competitive riders. In this way, Dover Saddlery as a brand has evolved to include highly functional riding apparel, outerwear, and full collections of tack for riders of all levels and disciplines. All products are developed in the saddle by riders, field-tested, refined, created under strict quality control guidelines, and then offered only when performance, quality, and reliability are 100% guaranteed.As a Product Advisor at the Austin, TX store location my responsibilities include:- Ensure 100% customer satisfaction and trust through exceptional service: answering customer questions, recommending products based on equine needs, and attention to customer needs- Provide expertise on the fit of clothing, equipment, and tack for horse and rider, especially for customers new to equestrian sports- Process sales, orders, returns, and shipments via point-of-sale and inventory systems quickly and accurately -
Client Success ManagerEdlink Jan 2024 - Oct 2024Austin, Texas, UsEdlink provides two-way connections for elearning companies and publishers to tackle common education integration challenges (think single sign-on, content integration, grade passback, and yes, even course rostering). We support a variety of LMSs, SISs, IDMs, data providers, and open standards to make integration as easy, quick, and painless as possible. -
Implementation & Success LeadJaspr Health Jul 2022 - Aug 2023Seattle, Washington, UsJaspr Health empowers evidence-based suicide care at scale, optimizing provider workflow and improving patient outcomes and experience.Responsibilities include:- Serve as project leader for Jaspr technology implementation including requirement gathering, implementation oversight, and stakeholder management.- Meeting with client teams to bring meaningful metrics, product updates, and industry lessons learned- Collaborate with the Product team to resolve bugs and enhance our product roadmap- Collaborate with the Marketing team to build and enhance client facing collateral -
Client Success ManagerHealth Recovery Solutions Jan 2020 - Jul 2022Hoboken, New Jersey, UsHRS is the leading healthcare technology company transforming quality care at home for the betterment of patients. We pair best-in-class clinical expertise, logistics, and analysis with the industry's most advanced remote care technology platform. Our digital tools and proven experience enable clinical decision-making earlier in the patient journey which, ultimately, improves patient and provider satisfaction while reducing costs and administrative burden for clinicians, hospitals, payors, and other healthcare organizations. Responsibilities included: - Relentlessly monitor and manage customer health using subjective and objective analysis of usage data, relationship history, program growth, and other indicative details - Transform new clients into super users through in-person and remote training, support, diligent communication, engagement, and relationship management throughout client lifecycle for post-acute care programs- Develop best practices for telehealth, remote patient monitoring, and the HRS system with strategic program structures and effective ROI analyses to position telehealth programs for success, while advocating for client needs -
Implementation ManagerHealth Recovery Solutions Oct 2018 - Jan 2020Hoboken, New Jersey, Us- Served as main point of contact for newly signed clients throughout the onboarding process and assisting Client Success managers in creating super users, while ensuring a successful creation of telehealth programs for clients- Documented new client requirements to customize and launch environments while tracking multiple project statuses on an aggressive timeline - Collaborated with Client Success Managers to identify resource needs, manage resource time allocation, and ensure milestones are met based on client program structure and development
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Production Product ManagerHealth Recovery Solutions Apr 2019 - Aug 2019Hoboken, New Jersey, Us- Define and execute product roadmap for a suite of digital health products, including multiple mobile apps, while analyzing client input, defining key market opportunities, and developing business cases for added features and products- Manage incident process plan and procedures while keeping in contact with key stakeholders to ensure little to no interruption in client workflow- Lead the technology interoperability plan through collaboration with clients, team members, and multiple vendors, while providing accurate information, concise deliverables, and clear expectations
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Support EngineerHealth Recovery Solutions Sep 2018 - Apr 2019Hoboken, New Jersey, Us- Provided remote technical support for clients to ensure functioning software and equipment for effective and efficient workflow, as well as patient safety and health- Coordinated with and provided user feedback to Logistics, Development, and Product Management teams to ensure satisfactory client experience- Collaborated with the Client Success team in creating and maintaining user environments based on client requirements, workflow, and patient population- Assisted in training new members of the Technical Support team in best practices, SOPs, and company software and equipment
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Project Management InternWinsor Consult Group Dec 2016 - Jun 2018New York, Ny, Us- Lead research projects, including disaster relief, demographic studies, and benefits programs for the company- Plan and implement new programs for office functions, such as recycling and green initiatives- Perform timecard review and logistics operations to ensure office efficiency and compliance- -
Mechanics Of Solids Teaching AssistantStevens Institute Of Technology Aug 2015 - May 2018Hoboken, Nj, Us- Grade homework assignments, projects, and quizzes in a timely manner in the Mechanics of Solids course- Assist students who come seeking extra help in the course by providing examples and working through their questions- Proctor examinations for the course to maintain academic integrity for all students -
Pre-College Summer Program CounselorStevens Institute Of Technology May 2016 - Aug 2016Hoboken, Nj, UsSupervise high school students in classes, while providing insight to STEM-related majors and careers; ensure safety in laboratory settings; ensure the students are receiving beneficial education information; provide insight into the students for the school to put in the students' admissions files.
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Data TechnicianTelacu Construction Management Jun 2017 - Oct 2017- Analyze and process data from databases to ensure all data is uploaded, accounted for, and correct in the system- Complete and review applications, award packages, and ad hoc reports to prepare for audit and quality assurance- Monitor closed cases with errors and report to team supervisor for resolution- Compile monthly deliverables for detailed narrative submission and presentation
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Retail Sales AssociateCarlo'S Bakery May 2015 - Oct 2015Jersey City, Nj, Us -
Seasonal AssistantWatchung Stables Apr 2012 - Jul 2014• Customer relations: dealing directly with customers when leading barn tours, giving pony rides, and adjusting stirrups and girths to ensure riders are safely and comfortably ready to ride• Mucking out and bedding down stalls• Perform minor veterinary procedures • Take care of and prepare over 60 school horses for the lesson program by feeding, watering, grooming and tacking up• Assist with minor repairs around the barn and property to keep the horses and people safe -
InstructorWatchung Stables Apr 2012 - Jul 2014• Customer relations: dealing directly with customers while teaching lessons, teaching grooming clinics, and leading public and private trail rides• Ensure the safety of everyone involved in the trail ride, lesson, or grooming clinic by sharing knowledge and using own skills if necessary
Caroline Culp Skills
Caroline Culp Education Details
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Stevens Institute Of TechnologyBiomedical/Medical Engineering With A Minor In Engineering Management -
Union County Vocational Technical School: Academy For Allied Health SciencesGeneral
Frequently Asked Questions about Caroline Culp
What company does Caroline Culp work for?
Caroline Culp works for Sightview Software
What is Caroline Culp's role at the current company?
Caroline Culp's current role is Project Manager - Software Implementation.
What is Caroline Culp's email address?
Caroline Culp's email address is cc****@****ens.edu
What is Caroline Culp's direct phone number?
Caroline Culp's direct phone number is +190873*****
What schools did Caroline Culp attend?
Caroline Culp attended Stevens Institute Of Technology, Union County Vocational Technical School: Academy For Allied Health Sciences.
What are some of Caroline Culp's interests?
Caroline Culp has interest in Civil Rights And Social Action, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Caroline Culp known for?
Caroline Culp has skills like Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, Customer Service, Leadership, Time Management, Project Management, Microsoft Powerpoint, Teamwork, Social Networking, Public Speaking.
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