Caroline Lubbock Cusme Email & Phone Number

London, United Kingdom

• Recruiting members of staff.• General overseeing of the sales department.• Oversee despatches to ensure timely delivery. • Currently on a Management Development Course.• Trained in certified diamonds such as GIA and EGL.• Analyse and interpret product trends to facilitate sales.• HR duties including; Approval of holidays, sickness and rotas. • Manage payments on PayPal and Amazon, resolve issues if any. • Customer Sales meetings of loose diamonds and diamond jewellery. • Set individual monthly targets and assess performance against result.• Bridge between production and sales team based on previous knowledge.• Manage and motivate a team of 15 to increase sales and ensure efficiency.• Liaise with the production and diamond team to ensure client deadlines are met.• Creating and updating training manuals for Products, company CRM and procedures.• Work closely with accounting team to resolve any issues with payment provider, (WORLDPAY). • Responsible for Finance applications with Pay4Later/DEKO and liaising with Close Brothers (lender).• Training new team members on products and Brand.as well as creating and updating training manuals.• Input into branding including working closely with the creative director to ensure brands correct tone of voice.• Work closely with Marketing team and management to agree on promotional sales, including pricing and discounts.• Responsible for refunds issued to customers - authorising and executing after receipt and approval of goods returned.• Attended bi-monthly meetings with senior management and company owners to offer updates in the Sales department.• Responsible for sample stock including the ordering and quality of samples from the production team as well as establishing which sample types are missing.• Oversee handling of customer complaints ensuring appropriate action is taken as well as effectively dealing with customer complaints, verbal and written.

London, United Kingdom

* In 2014, progressed from Production Manager Assistant to Head of Sales. * Logged scrap metal on a monthly basis. * Worked closely with workshop setters and mounters. * Assisted Head of Production and covered in his absence. * Liaised with suppliers to ensure quality standards and efficiency. * Collaborated with the design team to develop new and existing lines.* Evaluated new UK, European and HK suppliers and developed close relations. * Visiting factories and workshops in the UK for production knowledge, quality standards. * Responsible for organising and maintaining stock levels and carrying out a monthly stock-take. * Worked closely with the IT team on projects, creating new stock systems for a more efficient and visual display. * Responsible for the running of orders from inception to completion and delivery to the sales department for the customer.* Responsible for quality control, to ensure high production standards were upheld and to prevent production issues, resolving these when necessary.

London, United Kingdom

London, United Kingdom

London, United Kingdom

Diploma In Management, Management, Level 3

Legal Administrative Assistant/Secretary

Education record