Caroline Devlin Email & Phone Number

Cape Town, Western Cape, South Africa

Observatory

Century City

Responding to client queries by telephone, email and online chats, building relationships with clients, reviewing clients’ accounts and actioning them accordingly, meeting required SLA’s each month, resolving customer queries on a first time resolution bases, contacting clients’ to advise and inform of any upcoming promotions’ and performing extra tasks required by a Manager or Service Lead. Assisted with new starters each month to ensure they are fully trained once they come onto the floor for their first day.

Milnerton

I was in charge of the coordination of the business. Managed the factory as well as the Sales Reps. Doing clients Purchase Orders as well as Invoices. Ensuring orders were packaged and delivered on time and also keeping a good relationship with the clients. Ensured everyone in the business were meeting their targets and also conducted weekly meetings.

Hermanus

Coordinated events with high profile clients on a weekly basis. Coordinated events internally as well as externally. Handled quotations, invoices and clients budgets carefully. Ensured targets were met on a monthly basis