• Structuring and re-organising the companies new electronic and hard copy filing system. • Implementation and management of cloud-based file storage system.• Review and re-structure of employee and contractors work contracts and terms.• Writing and implementing staff training manuals specific for different teams and roles. including COSHH, electrical safety, working at a height and manual handling. • Management of pay, performance reviews. • Management of employee process such as: annual leave, maternity leave, sick pay and processing and collating payroll figures for senior staff team for accounts.• Reviewing annual company insurances • Reviewing of company health and safety documents and processes.• Preparing the company and the staff for changes in legislation for Brexit that affect health and safety and employment law. • Carrying out and all staff /contractor right to work checks.• Preparing client monthly invoices (using Xero accounting software) • Chasing outstanding invoices.• Preparing staff and logistics for large projects and jobs, liaising with scheduling to ensure the right skill set is assigned to specific projects.• Building good relations with clients and staff and encouraging a positive working environment, which always includes handling difficult situations to bring about the best outcome.• Management of business and staff events.• Collating of management figures and reports from accounting software.

• Travelling with client and travelling to client estates worldwide. • Diary, appointments, re-scheduling• Booking flights, hotels, cars, airport transfers, compiling trip files. • Event organising, parties, fine dining, business meetings at home• Overseeing all staff, recruitment, daily running, problem solving, housekeepers, drivers, nannies, gardeners, chefs, security and maintenance. • Responsible for all office administration, time sheets, rotas, spread sheets, budgets, holiday entitlements, schedule of works, sickness• Meet and greet guests• Personal shopping• Keeping up to date inventories, working with Sotheby’s for accurate valuations, carry out insurance requirements • Overseeing £2M -£35M refurbishments of their properties, buildings and interior design• Refurbishment reports, schedule of works, • Hiring and firing / UK employment law/ HR administration • Organising the relocation of the family and staff from house to house worldwide.

• Solely responsible for managing the Mansion House in addition to being number three within the Housekeeping Department, with full involvement in the successful day to day management of the housekeeping operation• Departmental trainer• Project manager for the pre-opening team with responsibility for the conversion of the original stately home to the hotel’s VIP rooms. Dealing with all works carried out by the builders, interior designers (Fox Linton) reporting to the owners of the hotel. Responsible for the housekeeping department.• Ensuring five star standards are consistently achieved• Ensuring excellent levels of service are delivered to ensure total guest satisfaction• Implementing procedures to improve departmental performance• Managing in-house laundry and linen• Inspecting guest rooms and all Housekeeping areas on a daily basis• Deputising for the Assistant Executive Housekeeper