Caroline Rand Email & Phone Number

Manhattan Beach, California, United States

Los Angeles, California, United States

Los Angeles Metropolitan Area

Laguna Niguel, California, United States

-Audited and reconciled due backs, petty cash, cash overage/shortage for entire property on a daily basis -conducted monthly cash bank audits - Researched and responded to credit card disputes and chargebacks-Other duties include: perform biweekly deposits, and assisting with month-end closing by posting entries to general ledger

Sf Airport Marriott Waterfront

• Manage day to day Front Office and Housekeeping operations of 688 room property.• Management functions included but not limited to: inventory, purchasing, auditing reports, responding to Customer Care/Guest Voice issues and scheduling for the Front Office. • Increased the Arrival Experience by 7.5 points from 70.1 to 77.6 in first quarter at the Front Office• In three months, achieved 78 for GSS in Room Cleanliness, an increase of 10 from previous quarter.• Ensures guest and associate satisfaction by responding promptly and providing appropriate compensation

Sheraton Fairplex Hotel & Conference Center

• Provide exceptional experiences for all guests.• Assisted with check-in, check out, guest requests, and reservations for a 244 rooms property• Run various reports including Actual Departures, High Balance and Post Audit.• Communicate with all departments to ensure the smooth operation.

Bachelor Of Science - Bs, Hospitality Administration/Management

Masters In Accounting, Taxation