Caroline Eisenhauer Email and Phone Number

Responsible for building and maintaining strong relationships with leading German banks; advising and supporting customers on Visa products, services, and best practices in the BER phase; working closely with internal teams to proactively address and resolve customer issues; creating and presenting insights and relevant performance data, Escalation point of contact

Responsible for managing customer relationships of selected DAX companies. Single point of contact in collaboration with other stakeholders on a global level. Developing tailored solutions to fulfill the customers requirements. Preparing and conducting customer meetings such as Service Review Board. Identifies any service discrepancies from SLAs and escalates them with a solution-oriented approach while ensuring the interests of both the customer and the bank

Monitoring and validation of pending payments, Processing and monitoring of foreign exchange transactions, clearing booking discrepancies of nostro accounts

Ensuring the processing of securities settlement, Processing foreign exchange conversions, solving settlement discrepancies with counterparties, clients, and custodians

Responsible for different areas such as marketing, accounting, and human resources, negotiating with various suppliers and creation of work schedules.

Responsible for the newcomer and upskill trainings

Client Management und Complaint Manager