Caroline H. Email & Phone Number

United Arab Emirates

United Arab Emirates

United Arab Emirates

United Arab Emirates

• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Ensure delivery of projects on time, within budget, adhere to high quality standards and meet customer expectation.
• Responsible for preparing and tracking key project milestones, and financials.
• Lead the project steering committee and weekly status meetings by reporting the project progress, risks and issues and the corresponding mitigation plan.
• Managing governmental projects in UAE.. Experienced in digital transformation projects using RPA technology and Mendix platform.
• Implement and update project plan using Microsoft Project plan (MPP).

Dubai, United Arab Emirates

• Proper management of the project scope, timeline and sprints using Agile methodology.
• Managing governmental projects in KSA and UAE.
• Scrum experience in building new development or revamping “.NET”, Siebel and Mendix projects
• Responsible for conducting all scrum ceremonies, like daily scrum, release planning, sprint planning, sprint reviews and retrospectives including product and sprint backlog grooming.
• Manage and maintain projects using (Azure DevOps).
• Ensure deliverables are up to quality standards at the end of sprints.

United Arab Emirates

• Monitoring network infrastructure using HP Open View.
• Monitoring all Critical internet links using PRTG.
• Closing all Incidents logged in using ITSM tool (Service Now).
• Raising Change Request for required faults that require a change.
• Following up with other departments to get the Change Request approved.
• Following up with onsite team to close all requests, P1 incidents and Calls related to sites.

Egypt

• Incident management and technical trouble shooting using software diagnostics and other network utility programs.
• Excellent working knowledge of LAN/WAN Topology.
• Understanding of TCP/IP fundamentals, switching and routing knowledge.
• Excellent multilayer NORTEL Switches and CISCO Routers troubleshooting.
• Owning of resolution responsibility of the reported customer incidents either solely or with the intervention of the other teams.
• Documentation of all troubleshooting and incident management actions via Clarify CRM.