Supporting and training centres for the planning, delivery and assessment of NCFE VCert qualifications whilst maintaining the integrity of the qualifications in line with the Conditions of Recognition - quality assurance processes/reviews integral to the training continuing on from my EQA role. Building and maintaining relationships within networks to ensure educators are signposted to inform teaching and understanding.

Continual quality assurance process review to ensure adherence to Ofqual Conditions of Recognition. Working with colleagues on inter-departmental projects. Facilitating workshops/events promoting VCerts with emphasis on quality procedures and supporting delivery. Networking (face to face to face/social media) to develop external relationships to support centres and bring benefit to the business. Member of external assessment team developing assessments and managing the VCerts (GCSE equivalents) following secondment to the project team, ensuring validity and reliability of assessments. Managing External Standardisation to ensure comparability and standards. Fact finding/investigations of malpractice and maladministration cases.

Management of Referral Management Centre, production of Operating Manual for Support Team to refer to, giving all day to day tasks and pathways, complementing the clinical work carried out by Connect Clinicians in the venues nationally, development of Patient Handling system (EMIS) to accommodate national contracts for clinical and administrative data, Project managed expansion of North East clinics from 15 per week to optimum level of 28 per week across Newcastle, North Tyneside, Gateshead and Northumberland, including effective monitoring of KPI’s. Development of a “Choose and Book” system – 1st independent provider to make full use of this service to ensure efficient patient pathways. Developing process to monitor “Outcome Measures” for patientsResponsible for the development of functions within the department to support new contracts in Hampshire, Camden and Nottingham. Monitoring of weekly referral information to enable analysis of volumes and scheduling of weekly clinics, all within tight deadlines, Successful monitoring of volumes to ensure budgets are not exceeded when using temporary staff to fulfil capacity issues

Managing 18 centres across the region with respect to repairs/modifications required ensuring contractors complete work appropriately in line with quotations, monitoring service contracts. Responsible for project managing, working in conjunction with external Quantity Surveyor, major refurbishment projects to Service Centres, against tight budgetary constraints. Maintaining communications with all parties to ensure projects completed satisfactorily. Previous roles within NECA –PA/ Office Manager coordinating all admin procedures for Head Office and across the centres, Supported Housing Manager – direct reports of 3 managers covering North East region – ensuring socially excluded individuals receive support within their home environment including financial and counselling

Reporting to the Clinical Director, responsible for the coordination of new drug treatment projects which involved working specifically with prolific offenders, within the Newcastle area. Responsible for the introduction of a new administrative system, which included the maintenance of patient records, tracking and monitoring. Responsible for reporting against the agreed key performance indicators to the Commissioner for the service. Dealing with clients on day to day basis resolving issues in a timely manner and communicating with the necessary agencies. Project managed a conference in Newcastle with speakers from all over country, service users and partner agencies

Responsible for provision of administrative & secretarial support services for the Forum. This included payroll management and accounts. Developed publicity materials and organised fundraising events. Requirement to communicate at all levels within the organisation and with service users with various disabilities

Strike Command @ High WycombeSecretarial & administrative support for Catering Services Manager at Strike Command, RAF High Wycombe requiring the highest level of confidentiality, flexibility, organisational skills, tact and diplomacy

NorwichResponsible for the provision of secretarial support services to the Managing Director and other management. This included preparing accounts and management information. Responsible for the sourcing of specialist personnel for work on offshore assignments, ensuring overseas client specific requirements were met. Work carried out under very tight time constraints with little or no supervision in a fast moving & demanding environment

Started working with Northumbrian Water as a TraineeI held various roles following the completion of the Trainee SchemeBusiness Services CoordinatorIT TechnicianCustomer Relations Officer (Northumbrian Water – Water Supply Dept)Business Services Clerk (Northumbrian Water – Head Office)Clerical Trainee/ E & M Clerk (Northumbrian Water – Howdon STW