Carre (Caroline) Johnson Email & Phone Number

King Of Prussia, Pa, Us

Operations Coordinator – Red Bank, NJ – 04/2021 to CurrentOperations Professional – Short Hills, NJ – 03/2020 to 03/2021Sales Professional – Short Hills, NJ – 10/2018 to 02/2020 ➤ Successfully collaborating with and leading cross-functional teams to exceed planned revenue by over $4 million.➤ Performing back of house operations and providing excellent customer service to ensure goals are always exceeded.➤ Effectively acting as manager on duty in absence of the store manager as well as coordinating client service activities.➤ Elevating experience by efficiently delivering memorable moments for clients and demonstrating passion for the brand.➤ Supporting operations, ensuring all activities maximize efficiency objectives, and providing constructive feedback.➤ Capturing customer data, deepening client relationships, and carrying out opening/closing procedures as requested.➤ Continuously managing inventory, maintaining key holder responsibilities, and supporting all functions of the store.➤ Driving sales/service metrics, executing shipping and receiving operations, and ensuring procedures are followed.

Red Bank, Nj

➤ Strategically attracted talent at all levels of the business and empowered team members to exceed expected results.➤ Displayed a passion for luxury design, educated team members on product assortments, and relayed company vision.➤ Responded appropriately to complex priorities and addressed HR concerns in a strategic and efficient manner.➤ Ensured coaching culture was present to include timely acknowledgement of successes and feedback on opportunities.➤ Collaborated with team members to generate $15 million by implementing strategic customer initiatives and service.➤ Motivated, influenced, and mentored team members along with gaining insights to encourage constant improvement.➤ Influenced high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.➤ Identified underperforming metrics and generated solutions to leverage existing tools, programs, or customer resources.

Assistant Store Manager – Red Bank, NJ – 06/2014 to 01/2017Operations Manager – Short Hills, NJ – 02/2009 to 06/2014➤ Ensured exceptional hospitality by greeting each customer and providing timely service through managing experiences.➤ Managed the store in all areas of back of house, customer service, shipping, administrative, merchandising, and security.➤ Supervised and coached 12 team members including sales professionals, security officers, and operations professionals.➤ Performed weekly inventory cycle counts, ensured appropriate accurate inventory/merchandise processes were followed.➤ Successfully cross-trained staff members on customer service, shipping, administrative, and merchandising operations.➤ Exceeded sales goals and profitability plans by aligning store operations to positively support and impact revenue.➤ Verified alarms, safes, and cameras were functioning properly and confirmed store assets were protected at all times.➤ Continuously ensured computer systems were functioning correctly and communicated any issues to the IT team.

➤ Manager, Retail Sales Development – Tiffany & Co. – 2008 to 2009➤ Assistant Manager, Retail Sales Development – Tiffany & Co.➤ Assistant Merchandise & Operations Manager, Engagement & Statement Jewelry Floor – Tiffany & Co.➤ Assistant Sales Manager – Tiffany & Co.➤ Assistant Merchandise Manager, Silver Floor – Tiffany & Co.➤ Operations Coordinator – Tiffany & Co.➤ Sales Professional – Tiffany & Co.