Caroline Gondwe Email & Phone Number

Lilongwe, Central Region, Malawi, Malawi

As a Business Coordinator, I utilize technical expertise to conduct market research, inform strategic decision-making, and develop business strategies. I prepare client proposals, support sales activities, and coordinate projects while analyzing business data for insights. Collaborating across teams, I ensure integrated operations and continuous improvement. Additionally, I manage tender submissions, timelines, and bid strategies to drive technical innovation and business growth.

Lilongwe, Central Region, Malawi.

Experienced in developing and implementing web applications and conducting both manual and automated software testing for quality assurance. Proficient in understanding and effectively presenting complex technical products, maintaining customer relationships, and preparing detailed technical proposals, tenders and contracts. Skilled in problem-solving to address technical issues and customer needs, and adept at delivering technical presentations and product demonstrations. Deep knowledge of Lenovo, HP, Schneider Electric, IBM products, and more.

Blantyre, Malawi

As and IT Intern, I supported team based IT projects, assisted with Technology rollout and maintenance, conducted data analysis and cleaning for NICO Life policies and handled and maintained the NICO Life database- (policies).

Blantyre, Southern Region, Malawi

As an IP CORE Intern at TNM, I monitored and managed network connectivity, troubleshoot technical issues, maintained core network equipment. Installed, upgraded, and supported Cisco and Huawei devices, developed client solutions, and conducted daily IP CORE health checks. Additionally, I performed systems backup, kept accurate project records, and engaged in network planning, configuration and testing. I also researched new network features and technologies to enhance network performance and security.

Blantyre, Southern Region, Malawi, Malawi

• Provided troubleshooting support to ensure smooth operations.• Analyzed problems and worked with teams to develop solutions.• Sorted and organized files, spreadsheets, and reports.• Explored emerging technologies and approaches to streamline processes.• Participated in workshops and presentations related to projects to gain• knowledge.• Conducted system health checks and deployed USSDs and SMSCs.• Generated performance reports for system metrics.

Blantyre, Southern Region, Malawi.

• Developed and implemented in-house applications.• Supported development, QA and user experience staff to develop new products.• Monitored and troubleshot client systems.• Provided first-line support for customer system issues.• Submitted client system reports.• Troubleshot, repaired, and maintained hardware and software.• Documented technical workflows and knowledge to educate newly hired employees.

Blantyre, Southern Region, Malawi, Malawi

I developed engaging syllabi and fun activities for kindergarten pupils, training them with essential skills and practices. Utilizing storytelling, dramatics, and dancing, I enhanced learning and improved class interaction and participation. I taught basics like shapes, numbers, colors, and crafts, and maintained individual reports to communicate each child's progress with parents.