Caroline Gregory Email & Phone Number

England, United Kingdom

Birmingham, Gb

Lead the strategy and delivery of all Digital Services, Estates management, and led on Continuous Improvement and Change initiatives for Ofwat. My focus is on elevating the organization into being digital and insight-driven.Played a pivotal role in the design and execution of a Data Strategy tailored specifically for regulating the water sector. Passionate about digital transformation. I've been responsible for reshaping processes and systems, harnessing technology's power to enhance efficiency, collaboration, and productivity.Led the creation of the Net Zero Strategy for Ofwat, championing environmental responsibility.Driving forward the Future of Work creating a space and environment where people can be themselves, thrive and successfully contribute to Ofwat's vision of Improving Life through Water. Head of Profession for Digital, Data, and Technology (DDaT) and Security functions, through which I foster a culture of excellence and innovation.

Nottingham, Gb

Responsible for the delivery of customer focussed, cost-effective, secure, professional and responsive services. Accountable for optimising operational processes so as to drive down cost. Leading and managing the multi-disciplinary service delivery function comprising of teams located in all University of Nottingham Campuses across UK, Malaysia and China totalling over 160 staff. Providing inspirational leadership and Digital transformation across the Service Operation Teams comprising of Campus IT Support, IT Service Desk, IT Operations and IT Service Management.

Nottingham, Gb

Senior member of the IS Leadership Team responsible for the design and implementation of the Global IS Service Strategy for the University of Nottingham in all campuses - UK, China and Malaysia.Passionate about service and continuous improvements and the people that deliver them to our customers. Ensure IT services are designed, planned, implemented and improved in line with both current and future University needs and there is consistent deployment of processes, tools and technology essential for effective service delivery and development.Responsible for the delivery, maintenance and improvement of the services within the service catalogue as categorised in the Service Portfolio - Teaching and Learning, Research IT, Business Operations, Infrastructure Services. Led the maturity of Service Management capability globally responsible for the coherent implementation and effective management of the processes, systems and people required to design, develop, deliver and improve IT Services.Strategic supplier relationship management for all major IT contracts.Coach leader for IS staff on a staff development programme.Lead on the IS Team Charter to develop a professional and customer focused culture

Nottingham, Gb

Led with the CIO on the business case and blueprint for the transformation of the IS department of over 300 staff. Part of the IS Leadership Team responsible for the development of the IT Services Strategy.Led a University wide IT Support Service managing distributed support teams of over 70 staff to ensure a high level, consistent approach to IT implementation and support across all campuses including China and Malaysia. Implemented organisational change and improvements.Responsible for consultation and liaison with Schools and Departments over their IT needs and requirements to help ensure that strategic IT development is customer focused focusing on teaching and learning and research.Strategic IT development for core IT Services and the IS organisation .Responsible for the implementation, maintenance and support of the desktop Infrastructure on all campuses.

London, Gb

Responsible for managing multiple RM Letters IS ProjectsManaging project teams across different suppliers..

London, Gb

Member of a team responsible for managing deployment of change across Royal Mail Letters Systems.

London, Gb

Part of the e-enterprise team responsible for the operational management and running of all systems supporting the Royal Mail website, ensuring that systems were available 24/7.Managed the development and deployment e-enterprise projects.

London, Gb

Project Manager within Business Systems responsible for Post Office Ltd projects focusing on external customer systems.

South Shields, England, Gb

Msc Management Of It

Bsc (Hons) Geography