Trained on sales, marketing, and client service to achieve travel agent certification. Planning and executing Disney World/Land/Cruise vacations for family and friends as well as managing vacation expenses in accordance with client budget expectations.

Tracked and monitored global transformation initiatives across multiple business units; streamlined and optimized the scorecard creation process, pulling KPI data from Power BI into Excel, and assembling scorecards that highlighted material movers, new initiatives, and governance issues such as late or postponed projects, improving efficiency and creating formal instructions for future use

Created a welcoming environment for regulars and new customers, prepared and packaged desserts for weddings and funerals, and served and boxed baked goods and processed payments

Checked guests into the pool and collected appropriate fees, addressed issues, handled concessions, and opened and closed pool facilities as scheduled