Caroline H. Email & Phone Number
Who is Caroline H.? Overview
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Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union, a company with 964 employees, based in Dayton, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Caroline H..
Caroline H. previously worked as Member Experience Representative II at Wright-Patt Credit Union and Interim Member Experience Specialist at Wright-Patt Credit Union. Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.
Email format at Wright-Patt Credit Union
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About Caroline H.
I am a passionate and growing student of business, hoping to achieve process improvement and clarity for the future. I am currently a senior at Ohio University, graduating in May 2025. I hope to begin a Masters program in fall 2025 in Information Systems. It is a fierce goal of mine to create an open learning environment where radical candor thrives and workplace culture is paramount. I hope to empower my peers with knowledge and create a new and innovative approach to communication, learning, and customer service.
Caroline H.'s current company
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Caroline H. work experience
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Member Experience Representative Ii
Current- Provides friendly service to credit union members via phone channels. Inquiries range from basic balance and statement information to transaction investigation.
- Assist members with loan and share products (e.g., general questions, payment processing).
- Demonstrate expertise and empathy in situations of fees, missing transactions, ACH/debit card/check fraud, and online banking issues.
- Accomplishments: Service Spotlight Award (Winner: 10/2022, Runner-Up: 05/2023); Quality Management Member Experience Award (Consecutively: Sep-Dec/2022, Mar-Jun/2023, Apr/2024); Certificate of Excellence (04/2023).
Interim Member Experience Specialist
Chat Customer Service Representative
- Showcased organizational Mission and Core Values with each customer interaction, earning acknowledgement as an Experience Engineer.
- Efficiently and effectively delivered service solutions for first-contact resolution of order modifications, cancelations, and common questions.
- Partnered with peers and leadership to identify enhancement opportunities for customer experience.
Brand Assurance
- Work involved calibrated, expectation-based scoring, providing developmental feedback on new & core associate customer contacts, as well as role-play with new Phone/Live Chat team members in training.
Colleagues at Wright-Patt Credit Union
Other employees you can reach at wpcu.coop. View company contacts for 964 employees →
Stephanie Poulos
Colleague at Wright-Patt Credit Union
Dayton, Ohio, United States, United States
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CA
Casey Allen
Colleague at Wright-Patt Credit Union
Waynesville, Ohio, United States, United States
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JB
Jack Baldwin
Colleague at Wright-Patt Credit Union
Tipp City, Ohio, United States, United States
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MW
Maryyanna Walker
Colleague at Wright-Patt Credit Union
Dayton, Ohio, United States, United States
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RZ
Rachael Zink
Colleague at Wright-Patt Credit Union
Miamisburg, Ohio, United States, United States
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CM
Christy Mongold
Colleague at Wright-Patt Credit Union
Dayton Metropolitan Area, United States
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JS
Janet Shirey
Colleague at Wright-Patt Credit Union
Springfield, Ohio, United States, United States
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KW
Kaylie Wittman
Colleague at Wright-Patt Credit Union
Dayton Metropolitan Area, United States
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SF
Sherri Fink
Colleague at Wright-Patt Credit Union
Tipp City, Ohio, United States, United States
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JJ
Jessica Johnson
Colleague at Wright-Patt Credit Union
Columbus, Ohio, United States, United States
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Caroline H. education
Frequently asked questions about Caroline H.
Quick answers generated from the profile data available on this page.
What company does Caroline H. work for?
Caroline H. works for Wright-Patt Credit Union.
What is Caroline H.'s role at Wright-Patt Credit Union?
Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union.
Where is Caroline H. based?
Caroline H. is based in Dayton, Ohio, United States while working with Wright-Patt Credit Union.
What companies has Caroline H. worked for?
Caroline H. has worked for Wright-Patt Credit Union and Victoria’S Secret & Co..
Who are Caroline H.'s colleagues at Wright-Patt Credit Union?
Caroline H.'s colleagues at Wright-Patt Credit Union include Stephanie Poulos, Casey Allen, Jack Baldwin, Maryyanna Walker, and Rachael Zink.
How can I contact Caroline H.?
You can use AeroLeads to view verified contact signals for Caroline H. at Wright-Patt Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Caroline H. attend?
Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.
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