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Caroline H. Email & Phone Number

IT Service Desk Analyst at Wright-Patt Credit Union
Location: Dayton, Ohio, United States 5 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
IT Service Desk Analyst
Location
Dayton, Ohio, United States
Company size

Who is Caroline H.? Overview

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Quick answer

Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union, a company with 964 employees, based in Dayton, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Caroline H..

Caroline H. previously worked as Member Experience Representative II at Wright-Patt Credit Union and Interim Member Experience Specialist at Wright-Patt Credit Union. Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.

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Email format at Wright-Patt Credit Union

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Wright-Patt Credit Union

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Profile bio

About Caroline H.

I am a passionate and growing student of business, hoping to achieve process improvement and clarity for the future. I am currently a senior at Ohio University, graduating in May 2025. I hope to begin a Masters program in fall 2025 in Information Systems. It is a fierce goal of mine to create an open learning environment where radical candor thrives and workplace culture is paramount. I hope to empower my peers with knowledge and create a new and innovative approach to communication, learning, and customer service.

Current workplace

Caroline H.'s current company

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Wright-Patt Credit Union
Wright-Patt Credit Union
IT Service Desk Analyst
Dayton, OH, US
Website
Employees
964
AeroLeads page
5 roles

Caroline H. work experience

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Member Experience Representative Ii

Current

Beavercreek, Ohio, United States

  • Provides friendly service to credit union members via phone channels. Inquiries range from basic balance and statement information to transaction investigation.
  • Assist members with loan and share products (e.g., general questions, payment processing).
  • Demonstrate expertise and empathy in situations of fees, missing transactions, ACH/debit card/check fraud, and online banking issues.
  • Accomplishments: Service Spotlight Award (Winner: 10/2022, Runner-Up: 05/2023); Quality Management Member Experience Award (Consecutively: Sep-Dec/2022, Mar-Jun/2023, Apr/2024); Certificate of Excellence (04/2023).
Jun 2022 - Present

Chat Customer Service Representative

Kettering, Ohio, United States

  • Showcased organizational Mission and Core Values with each customer interaction, earning acknowledgement as an Experience Engineer.
  • Efficiently and effectively delivered service solutions for first-contact resolution of order modifications, cancelations, and common questions.
  • Partnered with peers and leadership to identify enhancement opportunities for customer experience.
Nov 2019 - May 2022

Brand Assurance

Kettering, Ohio, United States

  • Work involved calibrated, expectation-based scoring, providing developmental feedback on new & core associate customer contacts, as well as role-play with new Phone/Live Chat team members in training.
Sep 2021 - Feb 2022
Team & coworkers

Colleagues at Wright-Patt Credit Union

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1 education record

Caroline H. education

FAQ

Frequently asked questions about Caroline H.

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What company does Caroline H. work for?

Caroline H. works for Wright-Patt Credit Union.

What is Caroline H.'s role at Wright-Patt Credit Union?

Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union.

Where is Caroline H. based?

Caroline H. is based in Dayton, Ohio, United States while working with Wright-Patt Credit Union.

What companies has Caroline H. worked for?

Caroline H. has worked for Wright-Patt Credit Union and Victoria’S Secret & Co..

Who are Caroline H.'s colleagues at Wright-Patt Credit Union?

Caroline H.'s colleagues at Wright-Patt Credit Union include Stephanie Poulos, Casey Allen, Jack Baldwin, Maryyanna Walker, and Rachael Zink.

How can I contact Caroline H.?

You can use AeroLeads to view verified contact signals for Caroline H. at Wright-Patt Credit Union, including work email, phone, and LinkedIn data when available.

What schools did Caroline H. attend?

Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.

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