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Caroline H. Email & Phone Number
IT Service Desk Analyst
at
Wright-Patt Credit Union
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Service Desk Analyst
Location
Dayton, Ohio, United States
Company size
Who is Caroline H.? Overview
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Quick answer
Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union, a with 964 employees, based in Dayton, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Caroline H..
Caroline H. previously worked as Member Experience Representative II at Wright-Patt Credit Union and Interim Member Experience Specialist at Wright-Patt Credit Union. Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.
Company email context
Email format at Wright-Patt Credit Union
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Wright-Patt Credit Union
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Profile bio
About Caroline H.
I am a passionate and growing student of business, hoping to achieve process improvement and clarity for the future. I am currently a senior at Ohio University, graduating in May 2025. I hope to begin a Masters program in fall 2025 in Information Systems. It is a fierce goal of mine to create an open learning environment where radical candor thrives and workplace culture is paramount. I hope to empower my peers with knowledge and create a new and innovative approach to communication, learning, and customer service.
Current workplace
Caroline H.'s current company
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Wright-Patt Credit Union
5 roles
Caroline H. work experience
A career timeline built from the work history available for this profile.
Member Experience Representative Ii
Current• Provides friendly service to credit union members via phone channels. Inquiries range from basic balance and statement information to transaction investigation.• Assist members with loan and share products (e.g., general questions, payment processing).• Demonstrate expertise and empathy in situations of fees, missing transactions, ACH/debit card/check fraud, and online banking issues.• Accomplishments: Service Spotlight Award (Winner: 10/2022, Runner-Up: 05/2023); Quality Management Member Experience Award (Consecutively: Sep-Dec/2022, Mar-Jun/2023, Apr/2024); Certificate of Excellence (04/2023); Service Champion (Nov/2023-Present); Live Chat Partner (Oct/2023-Present).
Jun 2022 - Present
Interim Member Experience Specialist
Jun 2024 - Sep 2024
Chat Customer Service Representative
• Showcased organizational Mission and Core Values with each customer interaction, earning acknowledgement as an Experience Engineer.• Efficiently and effectively delivered service solutions for first-contact resolution of order modifications, cancelations, and common questions.• Partnered with peers and leadership to identify enhancement opportunities for customer experience.
Nov 2019 - May 2022
Brand Assurance
• Work involved calibrated, expectation-based scoring, providing developmental feedback on new & core associate customer contacts, as well as role-play with new Phone/Live Chat team members in training.
Sep 2021 - Feb 2022
Team & coworkers
Colleagues at Wright-Patt Credit Union
Other employees you can reach at wpcu.coop. View company contacts for 964 employees →
AF
Ashley Fannin
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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RT
Ryan Tait
Colleague at Wright-Patt Credit UnionTroy, Ohio, United States
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TF
Todd Falkenstein
Colleague at Wright-Patt Credit UnionBellbrook, Ohio, United States
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AH
Alexis Hurley
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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TJ
Tiffany Jones
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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SJ
Staci Jones
Colleague at Wright-Patt Credit UnionEnglewood, Ohio, United States
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JB
Jennifer Brewer
Colleague at Wright-Patt Credit UnionFairborn, Ohio, United States
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LK
Lindsey Kurtz
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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ML
Monique Lehman
Colleague at Wright-Patt Credit UnionDelaware, Ohio, United States
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TG
Tammy Gillum
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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Ashley Fannin
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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RT
Ryan Tait
Colleague at Wright-Patt Credit UnionTroy, Ohio, United States
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TF
Todd Falkenstein
Colleague at Wright-Patt Credit UnionBellbrook, Ohio, United States
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AH
Alexis Hurley
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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TJ
Tiffany Jones
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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SJ
Staci Jones
Colleague at Wright-Patt Credit UnionEnglewood, Ohio, United States
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JB
Jennifer Brewer
Colleague at Wright-Patt Credit UnionFairborn, Ohio, United States
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LK
Lindsey Kurtz
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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ML
Monique Lehman
Colleague at Wright-Patt Credit UnionDelaware, Ohio, United States
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TG
Tammy Gillum
Colleague at Wright-Patt Credit UnionDayton, Ohio, United States
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1 education record
Caroline H. education
FAQ
Frequently asked questions about Caroline H.
Quick answers generated from the profile data available on this page.
What company does Caroline H. work for?
Caroline H. works for Wright-Patt Credit Union.
What is Caroline H.'s role at Wright-Patt Credit Union?
Caroline H. is listed as IT Service Desk Analyst at Wright-Patt Credit Union.
Where is Caroline H. based?
Caroline H. is based in Dayton, Ohio, United States while working with Wright-Patt Credit Union.
What companies has Caroline H. worked for?
Caroline H. has worked for Wright-Patt Credit Union and Victoria’S Secret & Co..
Who are Caroline H.'s colleagues at Wright-Patt Credit Union?
Caroline H.'s colleagues at Wright-Patt Credit Union include Ashley Fannin, Ryan Tait, Todd Falkenstein, Alexis Hurley, and Tiffany Jones.
How can I contact Caroline H.?
You can use AeroLeads to view verified contact signals for Caroline H. at Wright-Patt Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Caroline H. attend?
Caroline H. holds Bachelor Of Science - Bs, Business from Ohio University.
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