Caroline Hempstead Email & Phone Number

Maidenhead, Berkshire, Gb

Maidenhead, Berkshire, Gb

Head of HR April 2018 - presentPrevious positions held : Personnel Officer 2005 - 2010, HR Operations/HR Manager 2010 - 2018Responsibilities of current position: • Lead the HR function to support the achievement of corporate priorities and the People Strategy objectives, while ensuring legal compliance, best practice, continuous improvement and accurate/timely delivery of all aspects of the HR service.• Analysis of KPIs and changes to legislation or best practice, making recommendations to improve employee engagement or HR service delivery. • Employee engagement survey analysis and creation/delivery of action plan to improve engagement measures at the next survey.• Management of organisation wide projects – including restructure/redundancy, TUPE advice, annual pay review, market salary and other benefit reviews. Including employee consultation and changes to terms and conditions of employment.• Lead on the creation and delivery of the company Learning & Development plan. • Complex or senior level employee relations case management, including exits via settlement agreements and response to Employment Tribunal claims.• Interview panel member for all management positions to assess fit with organisational values and culture. • Management of the relationship with recognised trade unions.• Management of HR and L&D budget. • Mentor to newly promoted managers. Responsibilities of previous positions:• Employee relations case management – including informal and formal disciplinary, capability, grievance, and bullying/harassment.• Management of short and long-term sickness absence. • Full recruitment cycle. • Management of payroll with external bureau, core benefit renewals and pension returns.• Management of the HR systems - including Team Spirit, Carval Unistaff, Job Train, Documotive. • Review of HR policies and coaching managers.

Reading, Berkshire, Gb

• First point of contact by phone and email for all queries and advice to a shared services HR department covering over 16,000 employees across three companies (RWE Thames Water, RWE Npower and RWE Generation and Renewables).• Provision of accurate and professional advice regarding policy interpretation and guidance spanning the entire life cycle of employment. This included disciplinary, dismissal, AWOL management and sickness monitoring.• Resolution of payroll queries by liaison with Pay and Benefits team and external payroll providers, arranging payments if necessary.• Resolution of all recruitment enquiries including potential applicants, and applicants for over 200 vacancies.

Gb

• Management of resourcing information to ensure sufficient resourcing of the area.• Identification of mandatory training needs and coordination of training events.• Participation in paper sifts and interview boards, including the role of the chair.• Extensive use of the Peoplesoft Employee system.• Various administration duties to support the recruitment, training, health and safety and absence management functions.

Oxford, Oxfordshire, Gb

• E-recruitment input and support.• Contract and offer letter preparation.• Recruitment administration and applicant monitoring.

Postgraduate Diploma In Human Resources Management

Bachelor Of Business Administration (B.B.A.)

A Levels

Gcses

Education record