Caroline Hendrix Email & Phone Number

San Francisco, Ca, Us

-Lead functional program ownership for emerging programs, ensuring competitive business positioning-Conduct comprehensive competitive positioning analysis to determine scalable solutions for capturable growth and savings opportunities based on the competitive findings-Provide operational support for new lines of business and new business verticals-Represent Operations in the competitive intelligence working group and drove projects to impact competitive positioning-Manage competitive strategy tactics as part of project management-Collaborate closely with the Strategic Market Management team to collectively socialize priorities and ensure robust partnerships

San Francisco, Ca, Us

-Developed market expertise for West territory performance and identified gaps for improvement-Identified key growth and operational improvement opportunities and partnered with cross-functional teams to address gaps in key performance indicators for retailers, gig economy shoppers and customers-Focused on operational solutions to build business cases and drive overall performance improvement

San Francisco, Ca, Us

-Manage overall market health for Northwest territory comprised of 28,000 contract and employee shoppers fulfilling 325k weekly orders.-Create and drive both the high-level strategy and operational details for the territory by analyzing the operational and financial impacts of decisions, iterating on strategy based on data, and engaging with the shopper and retailer communities to best serve our customers. -Lead, develop and manage an internal team of both City Managers and Site Managers who are collectively responsible for daily operations and strategic initiatives for both employed and contracted shoppers.-Partner cross functionally to create and deliver a variety of shopper programs focused on driving shopper engagement, retention and performance while enhancing Instacarts' two way communication with the shopper community.-Project manage multiple national initiatives by driving project plan and PRD creation, enabling cross functional alignment and collaboration and leveraging data to measure success and identify opportunities for future iterations.

San Francisco, Ca, Us

-Led and project managed the creation of the first companywide learning and development program by working cross functionally, partnering with executive leaders to develop curricula to enhance skills focused on budget management, people development, account management, operational efficiency and business development-Project managed new city launches by developing roles and job descriptions, recruiting and onboarding new hires, leading multi-faceted trainings, and conducting post-launch analysis and recommendations for continuous improvement

San Francisco, Ca, Us

-Serve as team lead of the Atlanta market leading a team of up to 30+ part time and full time reports; hold responsibility for city’s well-being and continually improve daily operations-Develop operational processes to increase market efficiencies and drive down cost of business-Manage Atlanta’s 30+ client accounts; gather and analyze client feedback to drive tangible product and service improvements-Manage financial and growth goals for the city; evaluate weekly cost of goods sold-Report on progress of weekly, monthly and quarterly revenue goals to internal stakeholders-Serve as market representative during sales and marketing initiatives-Oversee vendor management by evaluating and negotiating national contracts

San Francisco, Ca, Us

-Oversee daily operations for service delivery and onsite experience across client community-Primary point of contact for 20+ clients in the Atlanta market-Hire, train and monitor the performance of a team of 15+ front-line, hourly employees-Partner cross functionally to develop weekly menus and food production plans-Gather quantitative and qualitative client feedback to drive tangible improvements and results-Support management of vendor accounts and budget to meet quarterly goals

Atlanta, Georgia, Us

-Lead program management for the Daily Point of Light Award by reviewing and vetting candidates, driving communications strategy for honorees and building alumni network for the program

Atlanta, Georgia, Us

•Assisted Dr. Chad Clay in researching human rights abuses around the world