Caroline Herrick Email & Phone Number

● Fulfilled front-of-house operations of a high-volume restaurant, ensuring seamless service and high customer satisfaction● Managed a team of ten staff members servicing up to 200-300 customers while increasing check averages by 11%● Participated in the company’s rebranding, earning a high score in performance training and team leadership● Assisted in executing marketing strategies to meet company revenue goals and customer base● Handled customer complaints and resolved issues promptly while ensuring a positive dining experience

● Developed strong customer relationships and provided exceptional service to high-profile clientele● Displayed thorough knowledge of menu offerings, spirits, and extensive wine selection while servicing up to 20 table sections during prime-time hours● Identified and fulfilled guest needs by clarifying allergies and special orders

● Managed the sales floor at the largest West Coast storefront for the leading brand name in sustainable women’s fashion● Maintained an organized store layout, adhering to Reformation’s aesthetic standards● Built strong client relationships and followed up on all potential sales● Reported product feedback and sales performance reviews to corporate

● Worked closely with the head designer and business owner in sales, aesthetic vision, and design process● Opened, sorted, and responded to emails concerning customer interest and business affairs● Performed thorough register management and closing procedures

● Supported marketing campaign planning and execution, participating in weekly marketing brainstorming sessions● Assisted in creating clients’ written, video, and image content for marketing channels such as VANS and Aarons● Managed the company's social media posts, promotional emails, and other marketing collateral

Bachelor'S Degree, Art History, Criticism And Conservation

B.A., Art History, Minor In Italian