Caroline Hilton Email and Phone Number
I am a results-driven and customer-focused manager with a passion for leading teams. I excel at delivering exceptional customer experiences while driving strategic business objectives. With a keen eye for detail and a focus on continuous improvement, I have a proven track record of implementing solutions to meet changing business needs and requirements. My ability to build strong relationships, communicate effectively, and provide scalable solutions makes me an asset in any managerial role. I am adept at adapting to the ever-evolving demands of various industries and can apply my skills and expertise to excel in the field of any managerial position.
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Digital Team ManagerBupa Jul 2023 - PresentManchester Area, United Kingdom -
Team LeaderThe Co-Operative Bank Plc Jan 2023 - Jul 2023Manchester Area, United KingdomAs a Team Leader, I oversee a team of up to 10 customer service advocates, ensuring customer satisfaction and operational goals are met. I develop the team's capabilities, maintain quality standards, and provide coaching and motivation. I actively contribute to procedure and system development. With extensive experience in leading and motivating teams in contact center environments, I prioritize the customer experience and drive results through others. I possess strong communication, organizational, and adaptive skills to meet evolving business demands. -
Recruitment Consultant / Graduate Liaison EngagementQa Ltd Apr 2022 - Nov 2022Manchester, England, United KingdomInitially focused on attracting STEM-level graduates, I transitioned to a graduate liaison role. Responsibilities included candidate identification, interviews, and recruitment coordination. As a liaison, I ensured accurate reporting of graduates on placement and streamlined processes for clear billing data. Maintained strong relationships with graduates and clients, addressing concerns and resolving discrepancies. Contributed to improved efficiency, resource management, client satisfaction, and positive reputation in the recruitment industry. -
Performance Team ManagerSerco Aug 2019 - Apr 2022Manchester, United KingdomSerco Performance Manager for 20+ call center agents on government contracts. Manage team performance, welfare, and implement initiatives to improve overall performance. Conduct regular reviews, provide feedback, and introduce training programs. Collaborate with managers and stakeholders to align strategies and share best practices. Drive high-quality service delivery and meet contractual obligations. -
Call Center SpecialistSerco Mar 2019 - Aug 2019Manchester, United KingdomInbound Call Centre Operative for Universal Credit, providing empathetic assistance, discussing claimants' circumstances, and offering accurate guidance. Deep knowledge of policies, procedures, and eligibility criteria. Booked personalized appointments, resolved issues, and maintained records confidentially. Demonstrated professionalism, patience, and empathy for claimants' support.
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ChefHarvey'S Grill And Bar Aug 2018 - Mar 2019RhuddlanAs a versatile cook, I handled the grill, fryers, and pizza station, ensuring optimal flavor and quality. I cooked grilled items, prepared fried foods, and crafted visually appealing pizzas. Quality checks and safety protocols were integral. Collaborating with kitchen staff and demonstrating adaptability contributed to smooth operations. I contributed to the restaurant's success and ensured customer satisfaction. -
ChefHickorys Smokehouse Jun 2017 - Jul 2018Rhos On SeaAs the chef responsible for kitchen set-ups, the salad bar, meat smoking and prep, in a busy restaurant, I organized stations, prepared an enticing salad bar, managed inventory, ensured quality control, coordinated with the team, and prioritized customer satisfaction. My contributions led to a positive dining experience for customers. -
Bar StaffThe Yacht Apr 2016 - Apr 2017PensarnOperating as a server in a fast-paced and high-pressure environment, I excelled in drink preparation and provided exceptional customer service. I accurately took customer orders, maintained knowledge of the menu, and made recommendations based on preferences. By collaborating with the team, and ensuring cleanliness and hygiene, I contributed to the establishment's success and created a memorable dining experience for patrons.
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Zoo Keeper’S AssistantWelsh Mountain Zoo - National Zoo Of Wales Sep 2014 - Dec 2014Colwyn BayAs a Zoo keeper's assistant, I fed and cleaned small animals, assisted the public in the petting farm, and maintained their living spaces. I ensured proper nourishment by preparing meals and following feeding schedules, while also keeping the cages clean and comfortable. Additionally, I interacted with visitors, providing guidance on safe animal interaction and sharing interesting information. My goal was to create a positive experience for both the animals and the visitors.
Caroline Hilton Education Details
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Llandrillo CollegeLevel 1 And 2
Frequently Asked Questions about Caroline Hilton
What company does Caroline Hilton work for?
Caroline Hilton works for Bupa
What is Caroline Hilton's role at the current company?
Caroline Hilton's current role is Team Manager.
What schools did Caroline Hilton attend?
Caroline Hilton attended Llandrillo College.
Who are Caroline Hilton's colleagues?
Caroline Hilton's colleagues are Bishwas Subedi, Nahar Singh, Noah Martin, Jason Sherlock, Emma Parker-Johns, Rodica Mardale, Jack O' Callaghan.
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Caroline Hilton
Manchester -
Caroline Hilton
Location Intelligence/Gis Software Specialist - Natural Resources Sector.Business Partner Of Datamine, Precisely | Trust In Data, Seveno And GlobalgbmUnited Kingdom1ntlworld.com -
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