Led the firm’s HR business partner team in the implementation of the firm’s talent strategy. Coached HR team members, identified talent for succession plans, supported the HR transformation programme.Delivered a number of strategic people projects for the firm, targeted to build a more flexible, diverse and inclusive culture. Project managed each component with a small direct team. Achievements include:o Developed the business case for more agile flexible working practices and project managed the design, key stakeholder and employee engagement, and policy development. Achieved brand building awards including: The Sunday Times Best Companies 2015 Innovation Award; Working Families Innovation Award 2015; and Apollo Project Award 2015 o Developed and managed plans to build a more inclusive culture and increase diversity including: the creation of an award winning film about respect (link below in Media) deployed to build a sense of personal ownership; gender trend analytics to support targeted action plans; introduction of a sector leading Women Returners Programme; roll-out of culture change Leader Development Workshops to 100% of partners / directors. Achieved the United Nations Women's Empowerment CEO Leadership Award 2016 for the firm's approach. Female representation at partner level has increased from 15% in 2014 to 19% in 2017o Employee engagement including: the development and analysis of the firm’s engagement surveys; online polling to gather input to various talent priorities; open days for women returners; staff feedback film to playback to 1000 partners; #AgileMe campaign winner of CIPR Award for Best Example of Employee Engagement 2016

o Led and coached the Tax HR team, first as senior manager and then director, partnering with executive partners, to deliver both HR operations and strategic talent prioritieso Conceived programme to invest in future focused career support, whilst saving 8,000 senior man hours on backward looking appraisals; led the firm-wide Performance Management strategy over a number of years, ensuring transparent alignment between Reward and PM strategies o Led large scale Employee Relations headcount reduction programmes, individual sensitive case management, coaching Partners and HR team members on ER matterso In addition to her role in Tax, and firm-wide lead for Performance Management, Caroline took on additional responsibility for leading the firm's Reward & HR Management Information team.

Key achievements:o Employee Relations: effective implementation of a number of large-scale redundancy programmes involving 40% of the populationo Performance Management: led the development of PM across Consulting, moving the system online, developing and delivering leader skills-building workshops, and appraisal feedback mechanismso Day to day contribution to operational business management and delivery of HR services

Responsible for premier retail stores nationally, annual sales of c£320m and 1400 employees. Key achievements include:o Increased store productivity and 64% reduction in attrition in 12 months through the development and roll-out of a chain-wide plano Resourced 15 new stores, generating an additional £180m revenueo Achievement of store FTE plans consistently on target o Delivery of annual reward review in line with financial targetso Introduced store business planning including Succession Planning and retentiono Managed large numbers of significant Employee Relations cases

HR manager responsibility for 4000 staff in 750 contract catering sites, in both private and public education sectorso Worked alongside the sales team in client presentations to win new catering contractso Built relationships with a diverse range of clientso Managed the transfer and transition of 3000 additional people in 2 years under TUPE Regulationso Managed subsequent organizational development to improve efficiency in contracts, many unionised, covered by TUPE