Conference & Event Management (Concept to delivery):• Venue sourcing and booking,• Accommodation and travel booking,• Keynote speaker sourcing and liaison,• Agenda creation,• Delegate bookings,• Logistics,• Marketing,• Maintaining consistency of brand to increase the exposure of the company,• Budget management,• Organise promotional material,• Event day set up and on site management,• Evaluation of event to support future activity and facilitate continuous improvement.2. Admin Support / Virtual PA:• Handling bookings and customer enquiries,• Organising staff rota's,• Travel and accommodation bookings,• Creation of invoices,• Branding documents,• Risk assessments,• Quote gathering,• Secretarial support to Management Boards; Minute taking, arranging meetings, agenda setting,• Manage staff training and development,• Organise work experience placements in conjunction with your local educational establishments.3. Marketing:• Social media content,• Website content,• Liaison with external agencies,• Facilitation and planning for key internal communication and engagement activities,• Develop relationships with press and local community to build your reputation,• Newsletters,• Marketing plans.4. Business Development:• Efficiency and money saving,• Improvements in team performance,• Develop customer satisfaction to meet performance targets,• Business improvement plans with maximum impact and minimum disruption,• Work experience program development,• Business planning,• Develop direct partnerships with other businesses / local authorities / third sector,• Advice for creation of Early Years and Childcare provision and support for existing provision,• Create and maintain mutually beneficial partnerships with other businesses,• External funding searches and bid application support,• Sourcing new business opportunities,• Create and manage an event calendar.

•Created efficiencies and consistency; namely an increase in revenue, customer satisfaction and budget savings. •Created a Conference Planning Timeline that clearly identifies to the Heads of Service individual and team responsibilities, key tasks, timescales and deadlines. •Sourcing & booking training venues and maintaining relationships to ensure value for money and quality of service. •Liaison and negotiation with high profile speakers.•Provide reports on individual events and a cumulative summary to continue to improve services and identify and resolve problems.•Create a high-quality customer experience on event day.•Created the process to provide communications to internal teams and customers.•Coordinate the training programme for all of Education Improvement.•Ensured all marketing materials and channels are updated if alterations are made and that this is communicated to all teams.•Monitor delegate numbers on Conferences, Events and Training and cancel as required if not financially viable.•Monitor packages purchased by customers to ensure they received what they have paid for within the time frame.•Quality assuring all marketing before being sent to customers.•Creating content business Facebook Page.•Create innovate solutions to generate additional revenue by establishing partnerships with external businesses to sponsor events, attend as trade stands, insert materials into delegate packs and work on a sales-based commission package.

· This role originated under Staffordshire County Council (SCC) as “Childcare Development Officer” and continued through the creation of the joint venture company Entrust, where I became a “Childcare Sufficiency and Market Development Consultant”. · Support childcare providers to establish their businesses to develop by conducting market research, producing cash flow forecasts and business plans to establish financial viability and marketing plans.· Source external funding streams for the statutory and voluntary sectors and support with bid applications.· Support voluntary management committees to ensure they operated correctly.· Establish and sustain working relationships with a wide variety of agencies, creating a strong network of contacts. · Lead on the “Play” agenda on behalf of Staffs County Council, including being a key partner in the County Play Partnership and writing the County Play Policy. · Key stakeholder in both the Staffordshire Moorlands and the Newcastle play Partnerships, organising Playdays which attracted up to 800 attendees. I also took responsibility for relevant insurance and risk assessments for each event.· Securing of external funding for these events, including leading on the Playbuilder Project which received millions of pounds of funding to develop play areas across the County.· Lead on the “Toy Library” agenda on behalf of Staffs County Council for three years. This gave me control of a £10,000 annual budget for which I created a business plan and kept accurate financial records of what was spent, copies of invoices and evaluated effectiveness of how the budget was spent. I also negotiated best rates. · Create Toolkits and documentation to sell to provision in order to generate additional income. This included a Toy Library Toolkit, Marketing Toolkit, Business Plan and Cash Flow Template and a Fundraising Activities Factsheet.

· I organized children’s crèche’s ensuring they were in a safe, caring and welcoming environment whilst adhering to legislation including Ofsted regulations, Health & Safety, Food Hygiene etc.· I kept up to date records, of which some were confidential, in line with the Data Protection Act. I also completed Data Protection Training.· I organized the rota for the Toy Library which included 33 venues across the Staffordshire Moorlands for stay and play sessions. In addition, I scheduled in drop off and collections to hundreds of households in a timely and efficient manner.· It was imperative that I established and maintained a friendly but professional approach and kept open communication channels with parents/carers, children and professionals from a variety of agencies.

· I was responsible for the care and safety of children aged 8 months to 8 years. · I voluntarily organized numerous fundraising activities and events for the club.

· I was initially employed as Play worker but was quickly promoted to Deputy, then Leader. I was responsible for the day to day organization and operation of the club by ensuring the delivery of quality play opportunities. · I managed a team of Play workers, conducted regular staff appraisals, prepared the staff rota and was also a member of the interview panel when recruiting additional staff.· I strongly encouraged parental involvement and effective communication.· I worked within an agreed budget and handled fees from parents.· I voluntarily organized numerous fundraising activities and events for the club and school.

· Originally employed as a barmaid whilst I was a student. Duties included handling cash, cleaning and customer relations.· From December 2002 I was promoted to Assistant manager. This involved managing a team of 15 staff (Bar and Kitchen), ordering goods according to stock takes, bookkeeping, handling large amounts of cash, banking and organizing staff rota’s and holiday/sick cover. · I also organized evening entertainment in line with company budgets and negotiated best rates and offers.· Liaison with evening security companies and door staff was also a key responsibility.· I was also relief Manager during the holiday season which involved sole responsibility of the pub and being the only key holder.

· I was originally employed as Nursery Nurse for the 3-4 year old room but was promoted to Room Supervisor after two months. Therefore, my responsibilities increased from planning and carrying out activities with the children to organizing staff rota’s, creating and distributing invoices to parents and collecting the fees. · I also implemented a new billing system as the old one was no longer fit for purpose